Job Description

MagicOrange

is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high-growth phase. Our mission is to empower individuals and organizations, enhancing their value through our innovative software solutions

Location: Durban - KwaZulu Natal, South Africa

Position Summary:

Execute tasks related to MagicOrange's IT infrastructure, assist in the operational layer of our SaaS platform estate, and ensure security governance. Provide operational resilience, secure cloud usage, and consistent IT support across a globally distributed, hybrid workforce.

Key Responsibilities

Cloud Infrastructure & SaaS Operations

Oversee and optimize the suite of SaaS platforms and operational tools used across the business to ensure seamless day-to-day functionality, efficiency, and support for all users. Maintain end-user computing, network operations, and endpoint protection to ensure operational continuity and user satisfaction. Implement tooling, automation, and remote support models for globally distributed and hybrid workforces. Administer Microsoft Entra ID, including provisioning, monitoring, and performance optimization.

Azure Governance & Compliance

Configure and maintain Azure Policy, Blueprints, and Compliance Manager to align with ISO 27001, GDPR, POPIA, SOC II, and other regulatory frameworks. Create dashboards and evidence packs for auditors, executives, and clients, automating compliance reporting and remediation tasks.

ISMS & Security Framework Ownership

Collaborate with the CISO Office on maintaining and enhancing the ISO 27001 ISMS, including contributing technical input for the Statement of Applicability and participating in internal/external audits as needed. Ensure IT infrastructure and cloud tooling align with the compliance goals set for ISO 27001, SOC 2, POPIA, and GDPR. Support the CISO in conducting risk assessments related to infrastructure and SaaS operations and contribute to the IT-specific entries in the centralized risk register.

Identity & Access Management

Implement and maintain identity services and access controls (e.g. RBAC, MFA, PIM) in accordance with IAM policies and governance. Enforce least-privilege access via automated policy enforcement and periodic reviews.

SaaS Licensing & Software Asset Management

Manage Microsoft EA/CSP and other enterprise SaaS subscriptions. Develop and maintain a licensing compliance framework and optimize cost forecasting.

Incident Response & Resilience

Execute incident response procedures under the direction of the CISO Office, coordinate with partners on infrastructure-related aspects, and implement technical corrective actions post-incident. Conduct post-incident investigations and implement corrective actions.

People & Vendor Management

Collaborate with MSPs, security partners, and SaaS vendors. Ensure cost-efficiency across infrastructure and tooling.

Cross-Functional Collaboration

Work with Product, Finance, HR, and Engineering teams to align IT operations with strategic business goals. Present technical KPIs, risks, and compliance status to non-technical executives and client stakeholders.

IT Operations & Support Responsibilities

Handle issues with screens, docking stations, laptops, and printers, as well as provide necessary cords. Set up workstations, perform hardware upgrades (RAM, batteries), and manage cables. Manage the employee onboarding process, conduct access audits, and update general user information in systems like Microsoft Teams and email.

Required Skills & Experience

6-8 years in IT infrastructure, SaaS operations, or IT security. Diploma/Degree in IT. 3+ years working with Microsoft Azure environments. Proven experience with distributed teams, SaaS platforms, and remote support operations. Demonstrated involvement in ISO 27001, SOC 2, or GDPR/POPIA compliance programs. Strong knowledge of firewall/router technologies and network security concepts Proficiency with administrating Windows OS and Servers. Experience with Active Directory (Entra ID), DNS/DHCP Microsoft Exchange, Office365, Microsoft Intune, Microsoft Defender365 experience is desired. Hands-on experience with monitoring and diagnostic tools Experience supporting on-prem and Azure-hosted environments Ability to troubleshoot and resolve complex infrastructure issues independently

Preferred Qualifications

Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco). Familiarity with ITSM and ISMS platforms. Multi-cloud awareness (Azure, AWS, GCP).

Join us

at MagicOrange and help shape the future of IT Financial Management and FinOps Software by ensuring our customers achieve the highest levels of satisfaction and success.

MagicOrange

is an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. We value and appreciate the diverse contributions and perspectives of all our employees.