Job Description

Role Purpose

The Infrastructure Engineer is responsible for supporting, maintaining, and enhancing infrastructure services across OryxAlign and client environments. This role provides 3rd-line technical support, delivers infrastructure projects, and ensures the stability, performance, and security of server, network, cloud, and storage platforms. The Infrastructure Engineer works closely with the Service Desk, Security, Cloud, and UK technical teams to ensure reliable service delivery and excellent customer experience.

Key Responsibilities

Infrastructure Support & Maintenance

Provide

3rd-line escalation support

for incidents and service requests from Service Desk teams. Maintain and support: Windows Server / Active Directory / Group Policy Azure AD & Microsoft 365 platforms Virtualisation platforms (VMware / Hyper-V) On-prem and cloud storage systems Backup platforms and DR environments Troubleshoot performance, connectivity, and system health issues across multi-tenant environments.

Cloud & Modern Workplace

Support migration and maintenance of workloads in

Azure

and Microsoft 365. Implement security, compliance and identity configurations in Azure AD and M365. Administer Microsoft Exchange Online & Teams environments.

Network & Security

Support and maintain network appliances (Switching, Routing, VPN, Firewalls). Configure and troubleshoot: VLANs, routing, DNS, DHCP, site-to-site VPNs Firewalls (Fortinet / Cisco / Sophos depending on client stack) Work closely with the Security Engineering team to apply hardening, patching, and compliance standards.

Project Delivery

Participate in planning and delivering infrastructure upgrade and transformation projects. Perform system migrations, Office/M365 onboarding, server refreshes and cloud buildouts. Document solutions, changes, and designs following OryxAlign standards.

Monitoring & Documentation

Monitor system health and capacity trends; perform proactive remediation. Maintain accurate documentation in the

configuration management system (CMDB)

. Ensure updates are logged and tracked within the ticketing system and closed in line with SLAs.

Required Experience & Skills

3+ years experience in

Infrastructure / Systems Engineering

within MSP or multi-tenant environments. Strong experience in:

Windows Server, AD, Group Policy

Azure AD & Microsoft 365 administration

VMware or Hyper-V virtualisation

Good understanding of networking technologies (TCP/IP, VLANs, routing, firewall rules, VPNs). Skilled in PowerShell for scripting, automation and configuration tasks. Familiarity with ConnectWise, Autotask or similar service management platforms is advantageous.

Qualifications (Preferred, Not Mandatory)

Microsoft Certifications

(AZ-104, MS-102, AZ-900 or similar).

CompTIA Network+ / Server+

(advantageous).

VMware VCP

or

Hyper-V

experience beneficial. Cisco CCNA (advantageous).

Key Competencies

Strong analytical and troubleshooting capability. Excellent communication and stakeholder engagement. Ability to work in a structured, SLA-driven environment. Calm and methodical under pressure. Collaborative team player, cross-region (Cape Town & UK).

Working Conditions

Standard Cape Town working hours with required overlap with UK operations. * Participation in on-call / after-hours maintenance or incident response rotation as required.