Working hours Eastern Standard Time: 9am - 6pm (16:00 - 01:00)
These working hours will change with daylight savings (in our summer months)
Job Purpose: To assist with the management of employee relations, dispute resolution, discipline management and compliance with labour laws and company policies. You will work closely with the HR team to ensure a harmonious working environment, resolve employee grievances, and maintain positive relationships between the company and its workforce.
Minimum education (essential): Certificate or Diploma in Human Resources Management / Industrial Relations/ Labour Law
Minimum education (desirable): Diploma in Human Resources Management / Industrial Relations/ Labour Law
Minimum applicable experience (years): 1 - 5 years
Required nature of experience:
Labour Consulting
Implementing of HR policies and processes
Discipline Management
Employee Relations
HR assistant/ IR assistant
Experience in a call centre environment (beneficial)
Skills and Knowledge (essential):
Relevant labour legislation - BCEA, LRA, EEA
Sound knowledge of HR best practices
Strong communication, mediation, and conflict resolution skills
Ability to handle sensitive and confidential information with discretion
Excellent interpersonal skills and the ability to build rapport with employees and management
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