Job Description

"Fuel your career in industrial relations with a dose of compassion! We're on the lookout for a skilled and dedicated Industrial Relations Officer to navigate the dynamic landscape of healthcare employment. If you thrive on fostering positive employee relations, resolving conflicts with empathy, and ensuring a harmonious work environment in the healthcare sector, then this is your opportunity to make a real impact. Join us in championing the well-being of those who dedicate their lives to the well-being of others!"
Minimum Requirement

• Certificate or Diploma in Human Resources Management OR Industrial Relations OR Labour Law.
• 1 xe2x80x93 5 yearsxe2x80x99 experience
  • Labour Consulting.
  • Implementing HR policies and processes.
  • Discipline Management.
  • Employee Relations.
  • HR assistant OR IR assistant
  • Experience in a call center environment (beneficial).
• Relevant labour legislation - BCEA, LRA, EEA knowledge.
• Sound knowledge of HR best practices.
• Strong communication, mediation, and conflict resolution skills.
• Ability to handle sensitive and confidential information with discretion.
• Excellent interpersonal skills and the ability to build rapport with employees and management.

• Employee Relations
  • Act as a point of contact for employees regarding workplace-related concerns, complaints, and grievances.
  • Assist in investigating and resolving employee disputes and conflicts.
  • Collaborate with the HR team and line managers to address employee relations issues in a timely and fair manner.
  • Promote a positive and inclusive workplace culture that fosters effective communication and employee engagement.
  • Assist with the development, implementation, and maintenance of HR policies and procedures.
  • Assist with the development and implementation of HR initiatives and systems.
  • Stay up to date with relevant labour legislation and advise Management on changes that might affect the Company.
• Discipline Management and Dispute Resolution
  • Assist in administering the disciplinary process, including issuing warnings and ensuring compliance with due process.
  • Coordinate disciplinary hearings and documentation.
  • Maintain accurate records of disciplinary actions taken.
  • Address and resolve employee concerns, grievances, and workplace conflicts in a fair and timely manner.
  • Mediate disputes and facilitate effective resolutions between employees or between employees and management.
  • Provide advice and guidance to employees and management on employee relations matters, policies, and procedures.
• Compliance
  • Stay updated with South African labor laws and regulations to ensure the company's compliance with all relevant legal requirements.
  • Advice on disciplinary actions, terminations, and other employment decisions in adherence to Labour laws and company policies.
  • Participate in hearings and disciplinary proceedings, as required.
• QMS
  • Ensure that QMS guidelines are adhered to.
  • Own and manage the HR QMS process and associated records.
  • Ensure that all supporting documents are kept to date.
  • Ensure that all processes are kept relevant.
  • This job description is not a definitive or exhaustive list of responsibilities and is subject to change depending on changing business requirements.
  • Employees will be consulted on any changes.
  • Employeexe2x80x99s performance will be reviewed based on the agreed-upon objectives.