Job Description

Closing Date 2023/08/21
Reference Number MMH230815-2
Referral Platform URL
Job Title Industrial Engineer Graduate
Position Type Temporary
Role Family Marketing and Communication
Cluster Momentum Distribution Services
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
Introduction

Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.
Role Purpose

The purpose of the Graduate Industrial Engineer is to document and evaluate existing processes to improve quality and reduce efforts. Suggest new design and implement new business processes to optimize business results. Graduate will oversee all Sales Connect xe2x80x93 our internal CRM system processes as well as all VIA processes xe2x80x93 Our Independent Financial adviser processes.
Requirements

Qualifications:

• Industrial Engineering or related degree (Essential)

• Business Analysis certification (e.g., BABOK, CBAP) Desirable

• Project management qualification (Desirable)

Experience:

No Experience xe2x80x93 Graduate position.

Duties & Responsibilities

Continuous Business Improvement

• Formulates words to articulate complex, effective strategies and draft best practice documents consistent with the business and competitive strategy of MDS, finalise and make available.

• Analyses and map MDS business processes using various technology platforms/ methods to find opportunities for improvement as well as identify losses and troubleshoot these losses further to determine root courses, people, process, and system.

• Provide authoritative, expertise and advice when it comes to process business improvement Act as internal consultant, developing short- and long-term strategies for the MDS business and incorporating these with other practices to reduce costs both in terms of sales and workflow inefficiencies. Contribute to continuous innovation through the development, sharing and implementation of new ideas

• Coordinate and manage key business projects for improvement, establish measurable standards, keep stakeholders on track to implement the change.

• Identify solutions to enhance cost effectiveness and increase operational efficiency, Manage financial and other company resources under your control with due respect. Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

• Develop and maintain productive and collaborative working relationships with peers and stakeholders, positively influence and participate in change initiatives when it comes to People, process and system

• Work closely with Change, Programme and Project development and project support to get new processes implemented

• Formulates words to articulate complex, effective strategies and draft best practice documents consistent with the business and competitive strategy of MDS, finalise and make available.

• Analyses and map MDS business processes using various technology platforms/ methods to find opportunities for improvement as well as identify losses and troubleshoot these losses further to determine root courses, people, process, and system.

• Provide authoritative, expertise and advice when it comes to process business improvement Act as internal consultant, developing short- and long-term strategies for the MDS business and incorporating these with other practices to reduce costs both in terms of sales and workflow inefficiencies. Contribute to continuous innovation through the development, sharing and implementation of new ideas

• Identify solutions to enhance cost effectiveness and increase operational efficiency, Manage financial and other company resources under your control with due respect. Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

• Develop and maintain productive and collaborative working relationships with peers and stakeholders, positively influence and participate in change initiatives when it comes to People, process and system

• Keep abreast of latest IT trends and practices to optimise service offering and minimize risk.

• Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.

• Analyse and understand the businessxe2x80x99 requirement and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions and by testers to test and confirm successful delivery of solutions to the requirement.

• Contribute to translating the business goals into design in line with systems architecture.

• Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.

• Oversee the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.

• Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.

• Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable, and sustainable and solve complex business problems.

• Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.

• Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.

• Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.

• Define reporting requirements and integration points on affected components using diagrammatic representations.

• Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.

• Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.

CLIENT

• Build and maintain relationships with clients and internal and external stakeholders.

• Deliver on service level agreements applicable to clients and internal and external stakeholders to ensure that client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.

• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.

• Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.

• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.

PEOPLE

• Contribute to creating a positive work climate and culture to energise employees, give meaning to work, minimize work disruption, and maximize employee productivity.

• Contribute to and drive a culture that guides and directs best practice, fostering an environment of continuous learning, people growth and improvement and cohesiveness.

• Effectively manage your performance within the team to ensure business objectives are achieved.

• Be a role model for innovation, change agility and collaboration behaviors within the team.

Competencies

• Providing insights: Is focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgements.

• Examining information: Analyses and processes information; asks probing questions; strives to find solutions to problems.

• Adopting practical approaches: Applies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense.

• Checking things: Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.

• Exploring possibilities: Is conceptual when developing ideas; applies theories to problem solving; prefers to learn by thinking and identifying underlying principles.

• Generating ideas: Is creative in producing ideas; assumes an original approach when generating.

• Interpreting ideas: Interprets data rationally by quantifying issues; applies technology to evaluating data; evaluates information objectively.

• Convincing people: Is open to taking up learning opportunities; is quick in acquiring knowledge and skills; develops expertise by updating specialist knowledge.

Skills

• Process mapping

• Negotiation skills

• Communication skills (written and verbal)

• Problem solving skills (critical thinking)

• Stakeholder engagement

• Facilitation and presentation skills

• Requirement articulation and documentation skills

• Prioritisation and planning skills

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan