Incident Manager
Cape Town, WC, ZA, South Africa
Job Description
Responsibilities
Oversee daily operational activities related to High Priority incidents across the organization. Lead and facilitate the Incident Management review segment during the daily CAB (Change Advisory Board) meetings. Ensure timely communication and notification to the business regarding High Priority service disruptions. Review and distribute High Priority Incident reports to relevant business stakeholders. Coordinate and facilitate collaboration between teams and third-party service providers during High Priority incidents. Maintain accurate records of all High Priority incidents for inclusion in weekly and monthly reports. Lead the monthly Problem Review Board to assess recurring issues and drive resolution strategies. Promote effective collaboration among technical teams, stakeholders, and vendors to manage and resolve logged problems, ensuring transparent communication and
consistent progress updates until resolution.
Qualifications
Experience managing incidents in cloud or hybrid environments (e.g., AWS, Azure). * Familiarity with DevOps and Agile practices.
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Job Detail
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Job IdJD1465835
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned