Job Description

? We're Hiring: Inbound Lead Conversion Specialist
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? Job Title: Inbound Lead Conversion Specialist

• Job ID: MEJO1
• Industry: Lawn Care & Landscaping
• Location: LATAM / PH / Egypt / South Africa
• Job Status: Full Time
• Work Schedule: 8:00 AM - 5:00 PM CST
• Compensation: $7 - $8 USD per hour + Commission
• Target Start Date: March

? About the Client
The client is a fast-growing lawn care and landscaping business based in Dallas, Texas, specializing in recurring residential lawn mowing and related services.
The company experiences strong seasonal demand, particularly during the spring rush, with a high volume of inbound calls from pre-qualified clients actively looking to schedule services. The business is investing heavily in systems, CRM organization, and marketing channels such as Facebook Ads to support long-term scalability. Client experience, clear communication, and operational efficiency are core priorities.
? About the Role
This role is focused on inbound lead conversion and client communication, serving as the first point of contact for new and existing customers.
The Virtual Assistant will handle inbound calls, answer questions about services, collect and input client information into the CRM, and efficiently schedule services. The role also includes light administrative support tied directly to inbound interactions, such as responding to client emails or texts, handling minor service issues, and sending bulk notifications when schedules change.
This position is designed to start with inbound and administrative responsibilities, with the potential to grow into additional sales or outbound functions as the business scales.
? Key Responsibilities
Inbound Call Handling & Lead Qualification
Answer inbound calls from new and existing clients in a professional, friendly, and confident manner
Ask discovery questions to understand service needs, property details, location, urgency, and expectations
Listen actively and identify the purpose of each call quickly and accurately
Provide clear guidance based on the client's needs and the company's services
Inbound Lead Conversion & Scheduling
Guide inbound conversations toward booking outcomes using a low-pressure, consultative approach
Convert qualified inquiries into scheduled services, estimates, or follow-up appointments
Clearly confirm appointment details before ending each call
Ensure bookings align with internal availability and service guidelines
CRM Management & Documentation
Capture and update all client information, notes, and call outcomes in the CRM
Maintain accurate client profiles and service records
Log scheduling changes, follow-ups, and relevant communication
Ensure data accuracy to support reporting and operational visibility
Client Communication & Light Administrative Support
Respond to client emails and text messages related to scheduling or service questions
Handle minor client issues by gathering information and communicating next steps
Send bulk notifications when services are delayed or rescheduled
Support basic onboarding steps for new clients
Process service skips, pauses, resumes, and service-day changes
Peak Season Support & Role Growth
Manage high inbound call volume efficiently during peak seasons
Maintain professionalism and service quality under pressure
Adapt to evolving systems and processes as the company grows
Support future outbound follow-ups or sales-related tasks as needed
? Qualifications & Requirements
Must-Have Qualifications
Strong verbal English communication skills with a neutral or easily understandable accent
Excellent people skills with the ability to build rapport and actively listen
Comfortable handling phone calls for extended periods during peak seasons
Previous experience using a CRM and confidence learning new systems quickly
Strong organizational skills and attention to detail
Calm, confident, and solution-oriented approach to client concerns
Tech-savvy and comfortable juggling calls, texts, emails, and CRM tools
Nice-to-Have Qualifications
Experience in lawn care, landscaping, or home service businesses
Basic sales or appointment-setting experience
Experience handling high volumes of inbound calls
Familiarity with service-based scheduling or dispatch environments
? Soft Skills & Personality Fit
Friendly, confident, and professional communication style
High empathy and patience when dealing with clients
Resilient and able to handle repetitive calls without losing energy
Proactive mindset with a willingness to learn the business deeply
Comfortable representing the brand as a trusted point of contact
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? Apply now and be part of a fast-growing U.S.-based service business
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