Inbound Customer Service Advisor Needed
Cape Town, Western Cape, South Africa
Job Description
Basic Function:As an Advisor, you will handle majorly INBOUND insurance queries.Job Responsibilities:
- Operations: Ensure a positive customer experience.
- Process new business, renewals, amendments and cancellation of policies and change details as needed
- Identify customers need, clarify information, research every issue and provide solutions and/or alternatives.
- Maintain accuracy of customer data
- Follow up on customer calls wherever necessary
- Achieves operational metrics / SLAs by adhering to the call and customers account handling policies and procedures to meet or exceed clients expectations.
- Understand Operations and Corporate Compliance, Policies and Procedures and Best Practices when conducting business with customers
- Participate in weekly and monthly coaching
- Delivery of clients expectations
- Stay abreast of ongoing trainings associated with role and business unit objectives
- Other duties as outlined by leadership.
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Job Detail
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Job IdJD1302395
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned