Job Description

Johannesburg,Gauteng,South Africa

+1 more
Job ID

769301

Join our Team

About This Opportunity

We are seeking a dedicated and Senior Field Service Operations Manager to join our team. In this role, you will be the key driver in effectively managing various implementation and operation services. You will oversee time, scope, and resource planning while adhering to global and local directives. It is not only about maximizing our commercial engagements but also ensuring the company's continuous compliance with Environmental, Occupational Health and Safety (E+OHS), data security, and privacy rules.

What You Will Do

Define scope and workforce, planning and managing performance to ensure effectiveness and efficiency. Manage the financial performance of the roll-out phase within budget to support the financial success of the project. Drive change management through continuous measurement against KPI's and identifying areas for improvement. Monitor adherence to processes, regulations, and tools, taking impactful corrective action when necessary. Set up and manage acceptance procedures with customers and suppliers to secure timely acceptance and payment as per terms and conditions. Understanding of Service Delivery process, models, and strategy. Business and Customer Oriented and satisfaction. Knowledge about Ericsson business and governance model. Formulating strategies and concepts.

The Skills You Bring

Familiar with Ericsson Tools and processes. Presentation, negotiation, and argumentation skills. Very good leadership and management skills. Drive innovation & commercial thinking. Decision making & initiating action. Ability to adapt to changes. Business Understanding. Stakeholder Management. Change and Improvement Management. Workforce management.

Qualifications

Bachelor's degree in engineering, or a related field. Minimum of 5-7 years of experience in Managing big organizations within telecom industry. Proven Experience in Telecom Managing Field Implementation Teams .

Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups.

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?