Job Description

Tsebo Facilities Solution is looking for a Implementation Coordinator who will be responsible to support the Implementation team by providing a successful implementation through orchestrating activities, facilitating meetings, and integrating technologies. Duties include understanding company environment, addressing potential issues, gaining approval from department heads, executing changes, and directing teams which carry changes.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people xe2x80x93 the heart of Tsebo xe2x80x93 is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clientsxe2x80x99 needs. to find out more about who we are in a nutshell.
Duties & Responsibilities

Operational Delivery:

• Directs, plans, organizes, monitors and manages all day to day functions, the work plans and schedules for a team

• of Customer Experience Associates.

• Organizes the deliverables associated with the pilot by providing the required customer service and technical

• support for named projects.

• Acts as a point of escalation for complex problems and referrals from Customer Experience Associates.

• Organizes team meetings and daily huddles to ensure that new information, goals and targets are properly

• communicated and captured.

• Ensures that resolutions are communicated to customers and that direct reports follow up on status and execution.

• Ensures data is captured as required and all interactions are accurately coded.

• Prepares routine and ad-hoc reports as prescribed.

• Proofreads and edits documents for accuracy, formatting, clearances, style, and compliance with regulations.

• Creates and maintains pilot databases.

• Assists with the delivery of initial, on the job, remedial and ongoing training of direct reports and staff of the

• Assists in the formulation and implementation of policies and systems in assigned areas and develops and

• implements change management activities to facilitate the above.

• Provides oversight on internal project initiatives.

• Analyses KPIs and SLAs and introduces corrective actions to ensure set targets are met at an individual and team

• Reviews and analyses correspondence for internal consistency with the strategic intent, policies, and the objectives

Customer Focus:

• Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.

• Interact with client to provide and process information in response to inquiries, concerns and requests about services.

• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.

• Attend to and resolve all customer queries timeously or escalate when necessary.

• Follow up and follow through on all escalated queries timeously.

Reporting:

• Prepare monthly reporting within set timeframes for distributing to the relevant parties.

Code of Conduct:

• Undertake such other responsibilities as directed by Management that will drive sustainability.

• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.

• Take responsibility for onexe2x80x99s own performance.

• Promote TFSxe2x80x99s & client image and corporate citizenry through deliberate and co-ordinated activities.

• Adhere to the TFSxe2x80x99s Safety, Health, Environmental and Quality (SHEQ) Management Systemxe2x80x99s Policies & Procedures as applicable to this position.

Ensure TFS ethical values are adhered to.
Skills and Competencies

• Project Management

• Customer Service

• Client Facing

• Implementation Plan

• Implementation Process

Qualifications

• Grade 12 (non-negotiable) plusxe2x80xa6.

• Bachelor's degree in business management, IT, or a related field

• Computer literacy on MS Office

• Minimum 2 - 3 yearsxe2x80x99 experience in Project Management or in n a similar environment

Policy

Tsebo is committed to protecting your personal data as well as your rights relating to the information in line with the provisions of the applicable data protection laws.

As a company we are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants.

Please note that Tsebo will not charge individuals seeking employment any fees, whether for registration, application, administration or placement.

xc2xa9 All rights reserved.
Tsebo Solutions Group Proprietary
Limited (reg no 2016/224394/07)

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