Job Description

Our client, a leading telecoms service provider based in Roodepoort is on the hunt for dynamic, results-driven ICT Sales Account Managers with a persuasive edge and a passion for unlocking new business opportunities. If youre a natural deal-closer who thrives in a competitive space and knows how to build long-term client partnerships, this could be your next big move.
This is an office-based role designed for self-starters who are energized by targets, excited by technology, and confident navigating the ever-evolving telecommunications landscape. Youll need to drive KPI achievement by effectively managing your own timelines, balancing autonomy with ambition in a performance-focused environment.
As an ICT Sales Account Manager, youll play a pivotal role in expanding the client basesourcing and securing new business while also growing and retaining existing accounts with a laser focus on a 90% contract retention rate. From cross-selling and upselling ICT solutions to providing tailored, timely support, your goal is clear: drive growth while delivering top-tier service that keeps clients coming back.
Key responsibilities include:
1) Sales & Target Achievement
Consistently meet or exceed sales targets and KPIs.
Proactively engage in cold calling to acquire new clients.
Maximize client value through upselling and cross-selling.
Maintain regular contact with clients and focus on business development.
2) Client Relationship Management
Build and maintain strong relationships with existing and new clients.
Analyze customer accounts to uncover new opportunities.
Ensure consistent service and engagement across your client base.
3) Query Resolution
Respond to client queries promptly, providing feedback within 24 hours.
Ensure client issues are resolved effectively and professionally.
4) Reporting & Insights
Deliver weekly pipeline updates and daily sales reports.
Submit accurate monthly base reports and maintain up-to-date opportunity records.
Share market insights, forecasts, and competitor intelligence.
5) Process & Compliance
Follow all internal policies and procedures.
Capture all client interactions accurately in relevant systems.
We require:
Matric/Grade 12 is essential.
Minimum 3 years experience in ICT Sales or Account Management with a proven track record.
Solid understanding of the telecommunications ICT industry and its product offerings.
Experience handling corporate clients, large accounts, and tenders.
Proficiency in MS Office.
Strong communication, negotiation, and time management skills.
Self-motivated, solution-oriented, and able to perform under pressure.
We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note that only candidates who meet the specified criteria will be considered.
NB: Thank you for considering GBS as your employer of choice. If you do not hear from us within 14 working days following the closing date of the advertisement, please consider your application unsuccessful. We wish you success in your future endeavors.

Skills Required