Job Description

Title: ICT Associate
Department/Province: KwaZulu Natal
Employment Type: Permanent
Location: KwaZulu Natal
Reference Number: KZN-ICTAS-001(c)
Closing date: 17 June 2025
Description: We are looking for a self-motivated individual to join us in making an impact to the lives of South Africans. The Democratic Alliance is building a future based on Freedom, Fairness, Opportunity and Diversity for all. If you are passionate about our country, share our values, and feel you are suited to this role, submit your application by 17 June 2025.
The successful candidate will be responsible for:

• Providing professional and effective ICT support to all users, which may include:

• maintenance on all hardware and software
• management of the relevant ticketing system and resolving tickets accordingly
• set up of new users and devices
• troubleshooting and resolving user queries
• Installing, configuring, testing and maintaining the network, operating systems, applications, software and system management tools
• Assisting with the implementation, development, upgrade and support of all IT business applications, ensuring they meet business requirements, operational need and contribute to the efficient delivery of services
• Managing the provincial asset register and sourcing relevant quotes
• Assisting with the setup and ICT support at events and meetings, at locations across the Province

Minimum requirements:

• IT related qualification
• 2 years experience in an ICT support role
• 2 years experience in:

• Microsoft Office software packages and support
• Windows Operating Systems, including issue repairs and installation
• Network setups and issue resolution
• Desktop/laptop hardware troubleshooting and issue resolution
• Proficiency in computer hardware systems, chipsets memory modules and peripherals
• Proficiency in networking
• Proficiency in English, with an additional local language (advantageous)
• Valid drivers license and access to a vehicle for daily business use

Skills:

• Written and verbal communication
• Time management and organisation
• Systematic, comprehensive and attention to detail

Abilities:

• Use initiative and work well in high-pressure situations
• Be outcomes-orientated, not simply task-orientated
• Work independently
• Apply sound judgement

Knowledge and commitment:

• Commitment to the principles, policies and programme of action of the Democratic Alliance
• Willingness to go the extra mile, which may include working long and irregular hours, weekends, and public holidays where necessary

To apply online please visit: https://da.mcidirecthire.com/External/CurrentOpportunities
Closing date 17 June 2025