Job Description

Directs and co-ordinates all employee and labour relations activities within the hotel, to ensure compliance with the law and to control costs Analyses hotel manpower requirements and makes recommendations on selection and development activities to meet manpower need Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies Acknowledges, reads, screens and forwards job applications to applicants and Department Heads in a timely and professional manner Assists Department Heads in recruiting activities Directs and co-ordinates responses to union, grievances and employee complaints Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained Together with Department Heads and General Manager, identifies employees for development, recommends and monitors individual development plans Develops employees to maximise their potential and prepares them for future promotional opportunities by conducting counselling sessions where development needs are discussed Counsels employees, Department Heads and Supervisors on an ongoing basis Handles requests around transfers Seeks advise from, and informs Regional Human Resources Responsible, and the Corporate Human Resources Department Negotiates, implements and interprets union contracts Ensures compliance with corporate and hotel Human Resources guidelines, policies and procedures, as well as labour laws, rules and regulations Maintains complete and accurate employee files Co-ordinates insurance, vacation, holiday, sick pay, etc. and honours requests Stays current with the latest Human Resources development Meets and exceeds expectations of employees by utilising leadership skills and motivation techniques to maximise employee productivity and satisfaction Administers and analyses Radisson Listens Survey and makes recommendations to Department Heads and General Manager how to increase satisfaction in identified areas Ensures proper follow-up on Radisson Listens Survey. Creates a positive work environment for all employees Determines and communicates standards of performance to employees Evaluates employee performance regularly Ensures disciplinary action is taken as required utilising consistency, fairness and respect Ensures correct reporting for month end Increases the consistency of customer service and supervisory leadership skills by utilising training as a strategy to achieve customer service and operational goals Develops and implements strategies to achieve customer service goals Drives and monitors Onboarding, Yes I Can!, OJS, Responsible Business, Connecting Moment Makers and all other hotel based training, and proper follow-up, and conducts training as required to ensure that all employees provide Yes I Can! customer service Makes recommendations to Department Heads and General Manager to send participants to any of the Radisson Academy Live training Utilises motivational training techniques to develop and implement service skills and standards Ensures that required training programmes are conducted regularly

Qualifications

Previous Hotel Experience will be beneficial Formal Human Resources qualification will be beneficial

Additional Information

Why Join Radisson Hotel Group?



Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.



Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development--helping you reach your full potential.



Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another, and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.



Lead with Your Ambition - Your ideas, passion, and drive matter! We empower you to make a difference--in hospitality, your community and beyond.



Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!



Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we'd love to hear from you.



Apply now and let's make every moment matter.



We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.