Job Description

• To plan, organize, direct, and evaluate the activities and actions of the HR department, in order to ensure compliance with the goals, objectives and policies of the company.
• Maintenance and updating of policies and regulations related to HR and its administration.
• Handle complex employee relations issues, provide guidance to HR staff on resolving conflicts, and ensure a positive work environment.
• Assist or guide managers of other departments in the interpretation and application of HR disciplinary measures, ensuring compliance with applicable legislation through the Code of Conduct.
• Manage compensation structures and benefits programs, ensuring they are competitive and aligned with company objectives
• Utilize HR metrics and analytics to inform strategic decisions. Prepare reports and presentations for senior management
• Supervise the Health and Safety regulations guaranteeing the physical well-being of employees, prevention of occupational hazards and contingencies.
• Develop and manage processes for providing assistance and information to employees on HR-related issues, such as complaints or grievances, disability reinstatement and to ensure, where appropriate, the effective and timely implementation of an employee''''s return-to-work program.
• Actively identify gaps, propose and implement necessary changes to cover risks and participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.

The responsibilities, functions and details of this job profile are not limited to those listed or specified in this document; the occupant can be asked to change some of the details described here according to the needs of the company.
REQUIREMENTS:
Qualification & Certification

• Bachelors degree business administration, Organizational Psychology, International Business, Human Resources
• Masters Degree in progress or completed.

Knowledge & Experience

• +3 years as Human Resources Manager
• +1 year proven experience in BPO environment.

• +1 year experience as Human Resources Generalist / BP / Officer
• English level: B2+ or C1
• Personal Administration platforms or software (HRS)
• South African Labor Legislation (BCEA, LRA and EEA)
• Microsoft Office Suite
• Computer Skills- Intermediate
• Call Center wages and salaries knowledge

Skills & Attributes

• Strong Leadership, Organizational, and Project Management Abilities, with the capacity to manage multiple projects and priorities effectively.

Work Schedule

• 5 workdays week, 9 hours shift flexible and adjustable based operational needs.
• Availability to work on weekends, flexible schedule to cover 24/7 call center operation.

Skills Required