Job Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who we are
Were part of Super Group, the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.
At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. Were empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who were looking for
Were on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, youll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
Were on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
The Human Resources Department is a strategic function that provides value adding HR services through central human resources programmes to attract, develop, retain, and engage a skilled and diverse workforce. Human Resources consists of four elements: HR Business Partners, HR Operations, L&D and Recruitment.
This role is responsible for all human resource activities for specific business areas. The role will support organisational transformation within a collaborative and people centric strategy.
What youll be doing
As part of your role, your responsibilities will include:
Strategic Business Partnering:
To gain a deep understanding and fluency in the key business areas through developing strong collaborative relationships with key stakeholders
Actively identifies gaps, propose and implement changes necessary to cover risks within key business areas
Support cultural changes across the organisations through a variety of different methods, including implementing action plans
Work in partnership with other business leaders utilising consultative practices and influential methods to credibly help all understand the human perspective in relation to business issues being discussed
Providing coaching and mentoring to key business leaders empowering and enabling them to effectively manage and develop their staff
Talent Management:
Working with the Talent team to ensure the best talent is attracted and selected appropriately utilising tools and processes that add value to the employee-management life cycle
With a focus on retaining and engaging the talent, ensure talent retention, succession-planning and talent development plans are in place, aligned and add value to the individual, the business unit and the organisation
Employee Relations:
Work with management to resolve employee relations and disciplinary issues
Coordinate the resolution of specific policy-related and procedural problems and inquiries
Perform specific research/investigation into operational issues
Provide first-line coaching support to individuals
Responsible for dealing with workplace conflict through the introduction of an effective mediation service
Performance Management:
Work with managers to identify performance issues, including root cause, work-flow efficiencies and effectiveness, job design and human behavioural causes
Develop and implement performance enhancement initiatives; utilise existing resources effectively (e.g. quality, training, peer-coaching)
Ensure the performance management process is applied and utilised effectively
Training & Development:
Identify training needs, skills shortages, competency and capabilities at a role and functional level. Advise on appropriate interventions to fix and or improve
Recommend, develop, schedule and deliver training and development courses
Participate in induction programmes
Organisation Development:
Identify OD issues including team and individual issues e.g. performance, cultural, communication, leadership
Responsibility for dealing with workplace conflict through the introduction of an effective mediation service
Develop or source appropriate interventions to monitor, improve organisation/team or individual effectiveness
Use employee engagement practices to monitor company culture and climate
Identify and implement appropriate and effective interventions to enhance culture and climate at a team, department, inter-department and organisational level
HR Administration:
Provide advice, assistance and follow-up on company policies, procedures, and documentation
Recommend, develop and maintain human resources information systems
Recommend operating policy and procedural improvements
Other HR related duties as assigned
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills youll bring to the table
The necessary skills that we require for this role include:
Demonstrable working knowledge of Employment Law with the ability to apply it practically to workplace situations
Demonstrable experience of working as an HR Business Partner in a strategic, collaborative, dynamic and complex organisation
Demonstrable experience in detailed change and people management processes
A relevant formal qualification or equivalent appropriate HR generalist degree, preference given to organisational psychology fields of study
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
Adaptability
Ownership & Accountability
Initiating Action
Resilience
Team Orientation
Integrity and Innovation
What youll get back
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Free Daily Meal
Free Massages On-site
Free On-Site Gym
Group Life Cover
Funeral Fund Benefit
Financial Services Assistance
Employee Assistance Programme
Curro School Fees Benefit
Income Continuation Benefit
Leadership Training
Referral Bonus
Medical Aid Subsidy
Free Sleep Coaching
On-site Barista
Retirement Annuity Subsidy
Work from home allowance
Team socials
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!