Job Description

Closing Date 2025/08/01
Reference Number MMH250725-6
Job Title Human Capital Administrator (Eastern Cape)
Position Type Permanent
Role Family Human Capital
Cluster Metropolitan Life
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Eastern Cape
Location - Town / City Eastern Cape
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Execute various HR administrative processes and support the HR team in delivering a consistent HR service that empowers the business to achieve its strategic objectives.
Requirements

• Matric
• HR Diploma (preferred)
• 2-3 years HR administration experience within an insurance or financial services environment

Duties & Responsibilities
Internal process:

• Capture and maintain employee and position management data on the relevant system and ensure that data quality and integrity standards are adhered to.
• Compile employee documentation and ensure that HR documentation is timeously and accurately submitted to the relevant stakeholders.
• Accurately populate employee contracts with the relevant information and coordinate the sign off of contracts and ensure that they are submitted to Payroll within the agreed timeframe.
• Quality check payroll documentation to ensure completeness.
• File and maintain all relevant HR and employee documentation (e.g., CCMA, Payroll, etc.).
• Distribute documentation to the relevant stakeholders within the agreed timeframes.

Client Services:

• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People:

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

Finance:

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

• Attention to Detail
• Energetic and Self-Motivated
• Insatiable Curiosity
• Innovative and Brave
• Collaborate across Boundaries
• Diversity and Inclusiveness

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.