Job Description

General Information

Job ID
31097
Location
Cape Town, South Africa
Work Types
Permanent
Categories
Client Onboarding, Entity Management

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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.


As we're a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

Development of HRP onboarding practice


contributing, taking initiative and participating on improving and promoting the HRP implementation and on-boarding best practice


improving global standards, efficiency, productivity, quality


improving of existing processes or process maps, written process, SOPs and creating them if not available, etc


Innovation


offering support to implement any new technology, applications, tools that might improve the HRP onboarding practice

Key Responsibilities

Projects delivering


delivering all assigned Implementation and Onboarding Projects ("Projects") in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting)


Point of escalation


acting as main central point of contact for clients and internal stakeholders for all Projects assigned



Project planning and executing


producing a detailed relevant project plan that includes objectives, scope, deliverables, timeliness, and resource allocation


aligning with clients and internal stakeholders to ensure dates are achievable


managing interdependencies, incorporating all required Project workstreams


creating, maintaining and updating all required project management outputs at each country level (such as but not limited to Project Plans, RAID logs, Stakeholder lists, Governance plans, Communication plans, Availability tracker, etc)


maintaining required level of quality


Risk assessment and mitigation


identifying any potential risks that might impact the Project's success, recommend and implement actions to mitigate those risks


Stakeholder communication


maintaining clear and effective communication with all Projects Client and TMF stakeholders (such as Local Offices, Technical Teams, Management/Leadership, Colleagues and others when applicable) to provide updates, address concerns, provide solutions for regular and complex problems/gaps and manage expectations (through Internal briefings, Kick Off Calls, Status Updates, SteerCos, Lessons Learnt sessions, etc)


working closely with Solution Architects (for Global Solution Overview aspects related), Sales (for any commercial aspects related), Internal teams to ensure One TMF approach



Escalation


timely escalating resource issues, delayed project phases, missed deadlines and other planning issues


ensuring the central support teams and/or local offices adhere to the HRP on-boarding defined procedures


adhering to relevant escalation process


Budget management


creating and managing the Project budget


ensuring cost control and efforts throughout the Project are recorded


setting, monitoring project KPIs and proposing solutions for improvement: on-time completion rate, planned hours vs time spent, budget variances and more



Change management


managing changes to Project scope, deviations, requirements, timeliness and assessing their impact on the Project through correct Contract & Change Management standard (i.e. Change Requests, Addendums, etc.) always working closely with contracting team (CCT) and the assigned AD / CSD and CSM as applicable



Project Closure


ensuring a smooth project closure, including proper documentation, final deliverables and knowledge transfer if needed


ensuring any BAU requirements are set up with the appropriate teams (AD, CSD, CSM, Billing Team, CSC) such as SLAs, KPIs, Billing, Tools, etc.


INTERNAL PROJECTS


Reporting actual performance


accountable for the performance and results (revenue)


offering support for measuring and reporting the relevant metrics through various internal reporting such as management reporting, IOS revenue reconciliation, dashboards (project analysis), Utilization reporting (including productivity), client satisfaction survey (CSAT), CRM, DAX time sheet, etc


Other internal reporting


adhering to relevant internal reporting process

Key Requirements

Key technical skills

Project management skills


Advanced proficiency of MS Project Online, MS Excel, MS PowerPoint, MS Word


Intermediate proficiency of MS PMO, Power BI, MS Visio & CRM


Knowledge of HR and Payroll processes, understanding from a generalists' perspective how payroll is set up, structure, dependencies, implications, outputs and timelines


Basic understanding of HRP interfaces


Fluency in English (written & oral), additional languages (e.g., Spanish, Mandarin, others) are a plus

Key soft skills

Effective communication: Clearly conveying project requirements, progress and updates to stakeholders and relevant parties, being able to articulate the issues and solutions


Collaboration: Working effectively with cross-functional multi-cultural/regional teams, workstreams, contractors or external partners involved in the project


Stakeholder management: Understanding and addressing the needs and expectations of various project stakeholders (from different countries and cultures)


Time management: Setting timeliness and ensuring project tasks are completed on schedule


Problem-solving: Identifying challenges and proposing solutions to overcome obstacles in the project's path


Adaptability: Being flexible and responsive to changes in project scope or priorities


Adaptability: Adjust to challenges of managing projects across multiple countries

Other soft skills

Organization: Efficiently managing project documentation, schedules and resources


Negotiation: Engaging with stakeholders to reach agreements and make decisions that align with project objectives


Risk management: Identifying potential risks and implementing strategies to minimize their impact on the project


Attention to detail: Ensuring accuracy and precision in project documentation and deliverables


Analytical thinking: Evaluating project data and information to make strategic decision

Experience and Qualifications

Minimum 5+ years' experience in Financial Services Industry or worked in a local payroll environment, with clear understanding of payroll processing


Minimum of 3+ years' experience in a project management role within the global services sector


Type and level of education, training courses or certifications required to successfully perform this role


Bachelor's degree in accounting/finance or of science in human resource management - necessary


Agile PM (Foundation and/or Practitioner) / Prince 2/ Lean Six Sigma / other project management certification - desired

Candidate profile

Client oriented (accustomed to speaking and negotiating with client C-levels)


Working independently, with guidance in only the most complex situations


Has project management and HRP experience


Flexible to manage multi-country, multi-regional complex projects


Ability to coordinate with different departments/teams to set up new procedures and get those implemented


Ability to travel as required

What's in it for you?

An exciting opportunity in an international company


Professional development opportunities as well as extensive individual further training opportunities, supported by our TMF Business Academy


A career within an ever evolving market


Flat hierarchies with direct contact to management and international exchange


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We're looking forward to getting to know you!