Job Description

Job Summary

Our Client is looking for a HR Shared Service Specialist (Congo-Point Noire) ENG FR

Candidates must reside in Congo Brazzaville

As a HR Shared Services Specialist, you will work within the People Operations Team located in Congo and will be reporting to the In country HR Delivery SSA, Italy and France. You will partner not only with your multi-cultural team but with other functions such as Total Rewards, Onboarding, Payroll or HR Partners across EU.
As a HR Shared Services Specialist, you will be responsible for:

• Responsible for the successful execution of one or more HR Operations process(s)
• Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(s)
• Drive increased productivity and compliance through process improvements, standardization and simplification within assigned area (s)
• Foster a culture of customer service excellence and continuous process improvement by providing xe2x80x9cBest in Classxe2x80x9d customer service and advise on complex questions/requests from employees, businesses and HR partners
• Maintain high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and company policy requirements
• Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication
• Continuously build and share area of expertise; keep current with internal and external updates and changes
• Provide ad-hoc operational support for assigned process Fuel your passion!

To be successful in this role you will:

• Have a bachelor's degree
• Have proficiency in English and French
• Have a client focus mindset.
• Have passion in using new technologies in a professional environment
• Have experience using systems and tools such as Microsoft office package, Workday, Ticketing systems, Signature administrator systems, etcxe2x80xa6
• Good to have previous experience working in HR, preferably in lifecycle, offboarding or benefits.
• Be able to recognize and switch among tasks to prioritize upon business needs

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