Job Description

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

KEY RESPONSIBILITIES WILL INCLUDE:
? Recruitment
Partnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions)? Employee Induction & On-boarding o Induction and On-boarding of new hires
o Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition
? Employee Engagement
o Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale
? Talent Management o Partnering with Operations to ensure that:- Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles- Probation is effectively managed with all new starters
? Retention Management
o Partnering with Operations to:- Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues- Identifying and addressing barriers to retention
o Conducing exit interviews and post-exit follow-ups and reporting on trends
o Assisting with the effective redeployment of employees (when applicable)
? Partnership Management
o Developing and maintaining effective partnerships with internal stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.)
? HR Administration, Analytics & Reporting:o Compiling, maintaining and analysing HR analytics in order to optimize decision-makingo Facilitating efficient, timeous and accurate HR & IR administration & documentation
? HR Operational Plans & Projectso Providing input to the overall People Plan for the IBU
o Implementing operational action plans to meet business needs
o Implementing various HR project plans and initiatives to achieve agreed objectives
QUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIRED

• A relevant qualification in Human Resource Management/Industrial Psychologyo Proven experience in an HR Coordinator/HR Administrator role (preference will be given to candidates with HR experience in contact centres within the BPO industry)o Experience in and a sound understanding of best practices in the following categories:

o Employee Relations
o HR Administrationo HR Analyticso Recruitment & selection for bulk positions (including exposure to competency-based selection tools)o Induction & On-boardingo Employee Engagemento A solid working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook) o A sound working knowledge of all SA labour legislation
JOB RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRED

• Facilitation & presentation skills

The ability to:

• work in close partnership with relevant business partners and COEs giving professional advice on HR best practices

• demonstrate sound decision-making and problem-solving abilities, together with good judgment

• inspire confidence and positively influence others

• be flexible, function under pressure and maintain a positive attitude in all circumstanceso manage confidential information with utmost discretion

• implement change management initiatives effectively and efficiently

• work to deadlines and have lots of drive to effectively deal with numerous issues and priorities; sound time management skills are therefore also very important.

• be innovative and show initiativeo be accurate and pay excellent attention to detail

• communicate effectively at all levels both within, as well as outside the company

• deliver results with a strong "sense of urgency"

Qualifications
Matric
Additional Information
Shifts - Thursday to Monday - nightshift

Skills Required