Job Description

Human Resources Manager - RSC (Retail Support Centre) - STRICTLY EE ONLY.
Drive People Capability & Strategic HR Excellence
Are you a seasoned HR generalist with a passion for driving strategic change, fostering engagement, and building organizational excellence? Join our Retail Support Centre (RSC) as our Human Resources Manager, supporting the successful implementation of our HR strategy and helping us grow our people and our business.
Job Summary
The Human Resources Manager will deliver an effective and efficient generalist HR function, aligned to business and company goals. In this role, you'll partner closely with leaders to execute HR strategy, create strong business partnerships, and drive people capability across the RSC.
Key Responsibilities
Managing Talent (15%)

• Support People Planning Review process (IDPs, Talent Development)
• Drive leadership programs and talent retention for middle management

Fostering Engagement (20%)

• Maintain, implement & update company policies, ensuring compliance
• Support managers in discipline & grievance processes
• Drive an engaging culture; analyze survey results & implement wellness programs

Building People Capability (20%)

• Oversee People Capability Cycle and development planning
• Implement creative solutions for people development
• Facilitate quality appraisals and reviews

Driving Organizational Effectiveness (15%)

• Advise on structural changes, performance management, job evaluation, and HR reporting

Business Partnering (20%)

• Build HR credibility with business leaders
• Collaborate with global HR partners for best practices

Other (10%)

• Drive HR-related projects & provide support across the RSC HR team

Who You'll Work With
Communicate and partner with senior leaders (CPO, RSC HR Director), Global HR Team, internal HR colleagues, external service providers, and labor lawyers.
Problem Solving & Influence
Solve strategic, complex business challenges; create new approaches where necessary. Use sound judgment for decisions on team development, ER, and organizational fairness.
Innovation & Supervision
Enhance and significantly modify HR processes. Supervise Facilities team (3 employees), including hiring, performance management, and indirect leadership.
Qualifications & Experience

• Bachelor's degree in Human Resources, Industrial/Clinical Psychology, or related field
• Honors/Master's in Organizational Psychology or Social Sciences (preferred)
• 8-10 years in Human Resource Management, ideally in retail/FMCG or multi-outlet environments
• Exceptional communication, coaching, organizational and business partnering skills
• Proven track record in people leadership with high IQ & EQ

Work Environment
Office-based, typical working conditions.
Ready to drive HR excellence and build a workplace where people thrive? Apply now and become part of our dynamic RSC team!

Skills Required