Job Description

KEY RESPONSIBILITIES:

• Organise and maintain all personnel records in a secure and accessible manner.
• Update internal HR databases (e.g. tracking sick leave, maternity leave, etc.).
• Prepare HR documents, including employment contracts and onboarding guides.
• Assist in revising and implementing company HR policies.
• Liaise with external partners such as insurance providers to ensure compliance with legal standards.
• Generate reports and presentations on key HR metrics (e.g. turnover, absenteeism).
• Respond to employee queries on HR-related matters.
• Provide accurate employee information to support payroll processing (e.g. leave schedules, sick days, work hours).
• Coordinate travel arrangements and manage related expense forms.
• Contribute to HR initiatives and special projects, such as job fairs and internal events.

IDEAL CANDIDATE PROFILE:

• Proven experience managing HR and Payroll activities, ideally within retail or logistics environments.
• Strong written and verbal communication skills; ability to negotiate, influence, and resolve conflict professionally.
• Ability to work under pressure, handle setbacks, and remain results-focused in a fast-paced setting.
• Strong attention to detail, especially in reporting and documentation.
• Comfortable presenting information to management and senior stakeholders.
• Confident working with policies, legal frameworks, and HR best practices.
• Exceptional planning and organisational skills.
• Proactive, self-starting, and adaptable to changing priorities.
• Experience working in client-facing environments within Wholesale or Retail sectors.
• High level of interpersonal skills; shows respect and builds strong relationships with colleagues and management.
• Multilingual candidates are preferredEnglish is essential, and Afrikaans or a local African language is advantageous.

SYSTEMS / TOOLS:

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Experience with HR and Payroll systems (advantageous)