Hotel Receptionist
Somerset West, WC, ZA, South Africa
Job Description
Key Duties & Responsibilities
Working Conditions
Shift-based schedule including weekends, evenings, and public holidays Standing for extended periods may be required
Guest Services
Greet and welcome guests upon arrival in a warm and friendly manner. Manage guest check-in and check-out processes. Provide information about hotel facilities, services, and local attractions. Respond to guest inquiries and resolve complaints or issues promptly. Maintain a high level of guest satisfaction at all times.
Reservations & Administration
Handle reservations via phone, email, online platforms, and in person. Update guest records and ensure accurate data entry into the reservation system. Manage payments, invoices, and refunds in accordance with hotel policies. Maintain a tidy and presentable reception area. Coordinate with housekeeping and other departments to ensure room readiness and guest requests are fulfilled.
Communication & Coordination
Liaise with other hotel departments (Housekeeping, Maintenance, Restaurant, Management) to ensure smooth operations. Communicate special guest requests, VIP arrivals, or issues to management. Assist with night audit or end-of-shift procedures when required.
Education & Experience Requirements
Matric / High School Certificate required Previous hotel or customer service experience preferred Familiarity with hotel PMS / reservation systems (advantageous) Basic computer literacy (Email, MS Office)
Job Type: Full-time
Experience:
Hotel Reception: 2 years (Required)
Location:
Somerset West, Western Cape 7130 (Required)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1588008
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSomerset West, WC, ZA, South Africa
-
EducationNot mentioned