Job Description

Job Summary:

The Hotel Receptionist is the first point of contact for guests, responsible for delivering exceptional customer service, managing check-in and check-out procedures, handling reservations, and assisting with guest inquiries to ensure a pleasant stay experience.

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Key Responsibilities:

Welcome and greet guests in a warm, professional manner.

Handle guest check-ins and check-outs efficiently.

Manage room bookings, cancellations, and modifications via the hotel reservation system.

Respond promptly to guest inquiries in person, via phone, or email.

Provide information about the hotel, local attractions, and transportation options.

Handle payments, issue receipts, and maintain accurate cash and billing records.

Address guest complaints or issues promptly, escalating when necessary.

Coordinate with housekeeping and maintenance to ensure rooms are ready for arrival.

Maintain an organized and tidy reception area.

Comply with hotel security, safety, and confidentiality policies.

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Requirements:

Matric / Grade 12 qualification (hospitality diploma preferred).

Minimum 1-2 years' experience in a similar front office or customer service role.

Proficiency in hotel management software (e.g., Opera, Fidelio, or similar).

Excellent communication and interpersonal skills.

Professional appearance and demeanor.

Ability to work shifts, weekends, and public holidays.

Strong organizational and multitasking abilities.

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Desired Attributes:

Friendly and positive attitude.

High attention to detail.

Strong problem-solving skills.

Ability to work under pressure in a fast-paced environment.

Team player with a customer-focused approach.

Job Type: Full-time

Pay: R5000,00 - R6500,00 per month

Experience:

Hotel : 2 years (Required)
Work Location: In person