Job Description

Critical Criteria (Requirements)
Matric certificate (Grade 12); hospitality or office administration qualification advantageous

• Minimum 2 years experience as a hotel receptionist in a 4/5-star property (experience in 300+ room hotels advantageous)
• Proficiency in Opera PMS and Microsoft Office Suite (Excel, Word, Outlook)
• Strong organisational skills, attention to detail, and guest service orientation
• Professional, well-presented, and guest-centric approach
• Excellent communication and interpersonal skills
• Must hold a valid South African ID

Key Competencies ??? Guest-Focused Approach Warm, friendly, and proactive in creating memorable guest experiences
??? Operational Accuracy Ensures precise billing, reservations, and daily administrative processes
??? Time Management Able to prioritise tasks and multitask efficiently in a fast-paced environment
??? Communication & Teamwork Clear, professional, and collaborative in interactions with guests and colleagues
??? Problem Solving Quickly identifies and resolves operational or guest-related issues
Duties & Responsibilities

• Welcome and engage guests with warmth and professionalism; assist VIP arrivals and departures
• Handle efficient check-in and check-out processes, ensuring billing accuracy and room readiness
• Process reservations, amendments, cancellations, and group bookings accurately in Opera PMS
• Maintain a neat, organised, and fully stocked reception desk
• Liaise with Housekeeping, Porters, Room Service, and other departments to ensure seamless guest service
• Attend daily briefings, provide handovers, and communicate relevant guest or operational updates
• Perform end-of-shift checks and complete handover tasks, ensuring no unresolved guest issues remain
• Uphold the hotels standards of professionalism, grooming, and guest interaction

Package on Offer

• Basic salary (TBA)
• 50/50 contribution to Pension
• Company contribution to medical aid

Important Application Notes

• Must hold a valid South African ID
• Only candidates with proven hotel reception experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview
• Recruitment aligns with the companys Employment Equity Plan

About the President Hotel The President Hotel is on a journey to be considered a true luxury destination.
Purpose: To create and inspire memorable experiences
Vision: To become Cape Towns most loved hotel
Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, the President Hotel offers:

• 349 stylish rooms, suites, and apartments
• Breathtaking views of the Atlantic Seaboard
• A palm-lined infinity pool
• World-class restaurants
• State-of-the-art conference and event venues
• An iconic working environment where excellence meets opportunity

Skills Required