Job Description

Job Summary
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The President Hotel is entering an exciting phase of growth and transformation, and we are creating a
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senior, newly established role of Director of Human Resources
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. This is a unique opportunity for a visionary HR leader to define the
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strategic direction of the hotel's people function
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and shape a high-performance culture across the organization.
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Our purpose is simple yet powerful:
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to create and inspire memorable experiences.
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br
Our vision:
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to become Cape Town's most loved hotel.
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br
Our values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - guide everything we do. We seek leaders who not only embody these values but also drive them throughout the hotel.
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h3
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About the Role
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The
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Director of Human Resources
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will be the
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senior HR leader
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in the hotel, responsible for creating and executing
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organization-wide HR strategy
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. Reporting directly to the General Manager, you will oversee an
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HR team, including an HR Manager
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, and ensure all people initiatives are aligned with the hotel's strategic goals.
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This role combines
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high-level strategic leadership
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with deep operational insight into hotel HR. You will partner with the executive team to drive initiatives that enhance
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employee engagement, talent development, and organizational performance
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, positioning The President Hotel as a
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top employer in luxury hospitality
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.
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Qualifications & Criteria
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ul
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10+ years senior HR leadership experience
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, with at least
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5 years in a large hotel or luxury hospitality environment
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(essential).
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blockquote
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Hotel HR experience is critical as this role requires understanding the
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unique demands of a 24/7 luxury operation, multiple departments (Front Office, Housekeeping, F&B, Banqueting), shift-based teams, and high seasonal fluctuations
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. Success depends on aligning people strategy with
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guest experience, operational performance, and service excellence
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.
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/blockquote
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Proven success in
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developing and executing HR strategy
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that drives organizational growth and operational effectiveness.
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Strong knowledge of
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labour law, HR compliance, and hospitality-specific practices
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.
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Demonstrated experience in
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building high-performing HR teams
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and coaching HR leaders (e.g., HR Managers).
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Expertise in
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organizational design, succession planning, leadership development, and change management
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.
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Strong
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strategic thinking, executive presence, and stakeholder management
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skills.
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Excellent communication, negotiation, and interpersonal skills.
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Must hold a valid South African ID.
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Key Responsibilities
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Define and lead the
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hotel's overarching HR strategy
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, aligning people initiatives with business objectives.
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Oversee the
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HR function
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, including HR Manager and HR team, ensuring operational delivery and strategic alignment.
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Drive initiatives around
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talent acquisition, leadership development, succession planning, and workforce planning
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.
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Champion a
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high-performance culture
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, embedding the hotel's PVV (Purpose, Vision & Values) at all levels.
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Lead
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employee engagement, retention, and recognition programs
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.
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Ensure compliance with
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labour legislation, industry standards, and best practices
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.
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Provide
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strategic guidance to executive leadership
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on workforce planning, performance, and employee relations.
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Use
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HR analytics and reporting
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to inform decision-making and measure the impact of HR initiatives.
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Key Competencies
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ul
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Executive HR Leadership - Influence and shape strategy at the senior management level.
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Organizational Development - Build capability and succession pipelines across departments.
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Talent Strategy - Attract, retain, and develop top hospitality talent.
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Culture & Engagement - Foster a culture of excellence, accountability, and inclusion.
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Use HR Analytics & Insights - Leverage data to drive strategic decisions.
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Package on Offer
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ul
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Competitive gross package with benefits
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, commensurate with experience.
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Medical aid contribution.
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Pension/provident fund contribution.
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Performance-based incentives.
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This is a
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rare opportunity
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to step into a
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senior strategic HR leadership role
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in one of Cape Town's most iconic hotels. If you are a
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proven hotel HR executive
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, ready to lead the organization's people strategy and mentor the HR team, we want to hear from you.
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