Hostess
Cape Town, Western Cape, South Africa
Job Description
Key Responsibilities:
Guest Reception & Seating
- Greet guests warmly as they arrive at the restaurant or dining venue
- Manage the waiting list and ensure efficient table seating based on reservations and walk-ins
- Escort guests to their tables and present menus
- Communicate estimated wait times in a polite and professional manner
- Handle phone, online, and in-person reservation requests
- Update and maintain the reservation system accurately
- Confirm bookings and special requests (e.g. birthdays, dietary needs, large groups)
- Coordinate with the restaurant manager and service team for reservation planning
- Provide information about menu offerings, restaurant promotions, and hotel services
- Answer guest questions and respond to basic requests or complaints
- Ensure a friendly and welcoming atmosphere throughout the guests dining experience
- Monitor guest satisfaction and inform servers or supervisors of special guest needs
- Communicate effectively with waitstaff, bartenders, and kitchen staff
- Inform the service team of VIP guests or special arrangements
- Assist in maintaining a smooth flow of seating and service during peak times
- Keep the hostess stand and entrance area clean and organized
- Monitor dining room appearance and report any cleanliness or maintenance issues
- Ensure menus and promotional materials are clean and presentable
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Job Detail
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Job IdJD1478809
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned