Job Description

Job Purpose

To greet and welcome arriving guests to the restaurant and monitoring of dining sections to ensure all guests receive an exceptional experience within the restaurant operations

Key Performance Areas

Prepared Work Area

Prepare mise-en-place, place settings and any other required checks and preparations for service Identify issues with regards the restaurant floor appearance/ functioning of equipment and systems Check overall cleanliness of the front of house restaurant operations Assist with answering the telephone in the restaurant and taking restaurant reservations for the day Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets Use and store operating equipment in line with specifications and safety regulations Resolve or report on any anomalies to the required standards

Hosting

Welcome and check guest bookings - according to reservation sheets and booking system Seat guests at their respective tables Monitor the dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests (if relevant), Monitor the guest waiting list, and ensure that the needs of the guests are met while they are waiting Understand and conduct all tasks in line with Food & Beverage standard operating procedures Full product knowledge & ability to explain menu items Make recommendations with regards beverages and menu items Interact with kitchen staff respectfully around any special requests Be attentive to guest needs, with a desire to help and guide guests to an exceptional stay. Clear tables after guests have completed their meal Provide billing to guests (where relevant) Leverage opportunities to upsell and increase sales within the F&B outlet

Cashiering Services

Handle all billing transactions for food and beverage services executed in the outlets Reconcile payments to orders in the system Place guest feedback questionnaires in folders with billing Arrange all house accounts prior to service Reconcile float at the end of the day Substantiate and report on any float variances Secure and transport float as required Guest information and copies of transactional documentation is accurately recorded Supporting documents have been generated for auditing purposes (where required)

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times Interact with guests and provide professional service standards and relevant solutions Identifies customers and understand their preferences Educate customers on business unit facilities, products and current promotions Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Education

Grade 12 or equivalent

Experience

2 years' experience in a restaurant or hotel environment

Work conditions and special requirements

Ability to work shifts that meet operational requirements - offering flexibility: including weekends, morning shifts, evening shifts, public holidays. Mobility and ability to move around as per job requirements (including with the use of aids) Physically able to move operating equipment and manage full shifts in on the feet. Have an open attitude and is adaptable to working all outlets when required. ( The hostess is not specific to one particular outlet) Takes pride in personal presentation

Skills and Knowledge

Problem Solving Collecting Information (listening; asking questions) Team co-operation Dealing with Customers - taking personal responsibility for ensuring a great restaurant experience Following Instructions with a can - do attitude. Attention to detail - in setup and restaurant decor Checking (accuracy in the handling and recording of transactions) Emotional resilience - Managing multiple requests at the same time Honesty in the handling of cash Presentable with a cheerful and outgoing character English verbal communication skills Numerical skills (calculations) Cash / credit transaction knowledge Food & Beverage Product Knowledge Menu knowledge Basic computer skills Food & Beverage Service skills Upselling skills

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.