Job Description

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Please be aware that only candidates who have completed our online-assessment will have their applications reviewed - kindly find all details about our application process below - thank you.

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Hospitality Operations Manager

Are you a highly adaptable professional with an outstanding talent for seamless coordination, operational excellence, and impeccable attention to detail? Do you thrive in dynamic environments and gracefully navigate change with resilience? If this is true for you and you have a deep passion for genuine hospitality as well as delivering exceptional guest experience, this position might be the perfect opportunity for you!

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What We Do at Kumi and Why

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Specialising in the vacation rental business, our purpose goes way beyond successfully managing rental properties and beautiful holiday homes along the Atlantic Seaboard. At Kumi, with a team of highly motivated and passionate people, we turn houses into homes and vacations into unforgettable memories, enriching the lives of our guests, homeowners and ourselves.

Our space at Kumi is inclusive, where everyone feels valued and safe to be themselves. We support each other to grow and learn every day, ensuring that work brings purpose and fulfilment to our lives. By joining Kumi, you will be part of a journey that goes beyond professional success, contributing to a legacy of mindful luxury and sustainable excellence.

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Your Role & Impact

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As one of our Hospitality Operations Managers, you are a vital link between our guests, our property owners, and the entire Kumi team. From ensuring our properties are impeccably maintained to curating unforgettable holiday experiences, you will embody the Kumi ethos of personalised care and outstanding service quality, and not just meet but consistently exceed the expectations of both our guests and property owners.

Note: This full-time, permanent position requires adaptability to the demands of the hospitality industry, including long hours and being on call 24/7 at times. It is based in Camps Bay, Cape Town, and requires your own reliable transportation and a valid driver's license. You will need to use your car for work-related travels.

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Your Unique Profile

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Profile: Personal Qualities

Great, natural affinity for people and passionate about hospitality. Precision and reliability: Handle your tasks with care and accuracy. A strong sense of responsibility, exceeding the average! Outstanding capability to develop practical solutions with a can-do spirit. Flexible, energetic, and ready to handle the demands of a fast-paced environment without losing sight of priorities. Resilience and dedication: perseverant and willing to go the extra mile. Attentive and thoughtful, paying close attention to details that enhance guest experience and ensure operational excellence. Confident and assertive, addressing challenges directly and communicating clearly, rather than avoiding conflict. Collaborative team spirit and committed to nurturing an inclusive environment where every team member feels valued, safe, and empowered.

Profile: Professional Skills

Minimum of 2 years of proven leadership experience in hospitality management, with a track record of driving operational success. Well-versed in property and maintenance management, proficient in overseeing and handling daily front- and back-of-house operations, along with all related administrative duties. Exceptional operational planning abilities and outstanding organisational skills. Strong problem-solving expertise with a structured, systematic approach to prioritising tasks and addressing challenges efficiently and creatively. Financially savvy, able to manage budgets responsibly, control expenses, and apply sound numerical reasoning in daily operations. Digitally agile, with the ability to adapt to new tools and technologies effectively. Valid driver's license and own reliable transport.

We seek individuals who don't just fit into our vibrant culture but actively contribute to its growth and evolution. Success in this role requires not only technical expertise but also empathy, collaboration, and a dedication to fostering both personal growth and the well-being of the entire team.

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Your Key Responsibilities

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Operational Support & Oversight:

Assist the Head of Operations (HoO) in managing and actively participating in the day-to-day operations of the guesthouse and property portfolio, ensuring seamless processes with a hands-on approach.

Oversee property management, including maintenance, service, security, and upholding property standards. Manage guest operations, including departure/arrival procedures, resolving guest issues, and ensuring excellence across all operational aspects. Conduct daily property readiness checks to ensure all guesthouses, villas, and apartments meet required standards before arrivals. Review and approve housekeeping schedules, ensuring adequate coverage and task completion. Track daily Asana tasks, following up on incomplete or overdue items to ensure accountability and timely completion. Manage issue escalation, including urgent maintenance requests and guest concerns. Ensure completion and filing of staff sign-off sheets, checklists, and reports. Deliver end-of-day operational summaries to the HoO, highlighting achievements, issues, and follow-up actions. Coordinate with vendors and suppliers for maintenance, cleaning, and other operational needs, ensuring timely service and cost-effective solutions.
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Team Leadership & Support:

Supervise and motivate team members, nurturing a culture of operational excellence, professionalism and inclusiveness. Act as second-in-command to the HoO, stepping in when required. Mediate team conflicts and address performance or behavioral issues promptly, ensuring a positive and productive work environment. Set clear performance expectations, conduct regular evaluations, and provide constructive feedback to drive team development and accountability. Oversee basic HR functions such as managing leave schedules, maintaining attendance records, and supporting performance review processes in collaboration with the HR section.
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Quality Assurance & Reporting:

Conduct recurring quality assurance inspections, including deep cleaning, maintenance quality checks, and team presentation reviews. Provide consistent quality-related support to the operations team. Deliver updates and feedback to the HoO and executive management to ensure alignment with operational goals.
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Strategic Execution:

Actively support the implementation of strategic plans designed by the HoO to enhance guest experience, operational efficiency, and business growth, ensuring smooth execution on all levels in collaboration with the team.

Compliance & Standards:

Enforce company policies, SOPs, and reservation system procedures to maintain consistent, high-quality standards across the portfolio.

Project Coordination:

Assist in coordinating property maintenance, refurbishments, and repair projects, ensuring timely and high-quality delivery.

Partnerships & Collaboration:

Build and maintain strong relationships with external partners, including suppliers and vendors, to ensure cost efficiency and service excellence.

System Implementation:

Support the development, rollout, and improvement of internal systems, SOPs, and documentation to enhance efficiency and consistency.

Digital Tools & Processes:

Facilitate the adoption and integration of digital tools and technologies to streamline workflows and improve collaboration.

Risk & Safety:

Assist in identifying risks and implementing safety and security measures to protect guests, staff, and properties.

Sustainability Practices:

Support the company's sustainability initiatives by integrating mindful practices into daily operations.

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What's in it For You

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Work with purpose and vision in a dedicated and inspiring team. Personal and professional growth and development opportunities. Exposure to diverse aspects of hospitality management, enhancing your skills and experience. Blossom in a role that combines purposeful work with meaningful personal connections. Opportunities to take ownership and make a tangible impact on operations and guest experience. Act as a mentor and guiding presence to the housekeeping and management teams, supporting their growth, motivation, and achievement of goals.

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The Application Process

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Our hiring procedures are designed to find individuals who resonate deeply with our values and vision. Here's how it works:

1) Online Assessment:

Start by taking our 1.5 hr online-assessment which focuses on evaluating both your technical skills and personal competencies to ensure a holistic match.

Use this link to start the assessment process:

https://app.testgorilla.com/s/japxqk9z

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PLEASE BE AWARE THAT ONLY CANDIDATES WHO HAVE COMPLETED THE ASSESSMENT WILL HAVE THEIR APPLICATIONS REVIEWED.

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2) CV and Motivational Letter Submission:

After completing the assessment, please

upload your updated CV and a detailed motivational letter to Indeed

. The motivational letter is crucial as it helps us understand your desire to work with us, who you are, what your values are, and how they align with ours.

Candidates who do not submit a motivational letter will not be considered.

Make sure both documents are uploaded for your application to be reviewed.

Letter Guidelines:

Begin with "Why" you want to join Kumi and work with us. Let us know what your priorities in life are, what inspires you. Tell us about your personal competencies and aspirations. Ensure your letter is no more than 3500 characters.

3) Value Determination:

Once you have passed the assessment and submitted your CV and motivational letter to us, we will ask you to go through the Demartini Value Determination process and share your results with us.

4) Personal Interview:

If we see a strong alignment, we'll invite you to a personal interview (in Camps Bay or remote in case you are currently outside the Western Cape). During our interview, we will:

Discuss your results from the assessments and value determination process in detail. Explore your previous experiences and how they have shaped your professional journey. Delve into your understanding of our values and vision, and how you see yourself contributing to our culture and business goals. Answer any questions you may have about the role, the team, and our company. Provide a platform for you to showcase your unique qualities and how they align with the position you're applying for.
The personal interview is a two-way conversation where we both assess the fit and potential for mutual growth and success.

5) Final Steps & Timeline:

Following the interview, we will consider your full profile and proceed with the final decision. We aim to complete the entire process within 2-4 weeks.

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We wish you best of luck! Let's make it happen!

Your Kumi Team

Job Type: Full-time

Ability to commute/relocate:

Camps Bay, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you have your own reliable transport and a valid driver's license? Are you comfortable working long, flexible hours, being on call 24/7 and managing operations in a fast-paced environment without losing sight of priorities? Would you be able to start this position immediately?
Experience:

operational hospitality/property management (or similar): 2 years (Required)
Work Location: In person