Job Description

Job Summary
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Luxury
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5* Game Lodge
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close to
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Hoedspruit
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is looking for a
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Hospitality Manager.
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The successful candidate will report to the
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Food & Beverage Manager.
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Duties:
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Ensure that all guests have a tailor-made guest experience that is a world class by understanding their personal needs through interaction.
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Take full responsibility for the running of the
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Guest Delight Division
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including the following:
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Warm Welcome to all Guests.
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Ensure the smooth and efficient running of the dining room and boma during service times
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Understanding personal guests' needs through interaction.
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Building relationships with new and repeat guests.
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Promote and instil an ethic of guests care and guests Interaction within the Guest Delight Service Team
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Build upon the existing guests experience to create new ideas and to ensure the product remains fresh and modern
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Beverage Control:
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Full responsibility for the running of the
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beverage stock
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control division by assisting the Food & Beverage Manager in the following:
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Implementing and maintaining a daily stock management & control system.
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Ensure adequate stock levels.
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Daily administrative functions, stock takes and reconciliation of sales vs charges vs stock use.
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Purchasing for beverage stock.
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Receiving of beverage ordered and checking of expiring dates.
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Stock issues to bars and departments.
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Storeroom / cellar and fridge control.
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Weekly administration, invoices and GRV's.
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Ensure that the bars and cellar is well stocked.
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Knowledge of stock items.
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Monthly stocktakes and submitting of the information within deadlines.
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Meet or exceed sales targets.
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Assisting management with administrative duties.
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Management of the Guest Delight Service Team:
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Inspire, stimulate and lead the team.
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Develop your teams and individuals.
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Ensure the right people are in the right positions.
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Ensure your team is guest focused.
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Promote and instil a passion for going the extra mile
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Develop a learning culture within the team
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Recognise great guest feedback and deal with negative guest feedback constructively.
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All staff to be trained in their areas of responsibility and to attend regular training workshops.
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Manage Performance.
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Manage the team's leave cycle and annual leave.
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Other:
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Work closely with the guest delight food division to ensure that great service is offered that exceeds guests' expectations.
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Assisting at Front of House during guest's arrivals or departures or lodge site inspections
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Requirements:
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Grade 12
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Diploma in Hospitality or Lodge Management
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Minimum 3 - 5 years Hospitality Management experience in a 5* boutique operation or Big 5 reserve within a similar lodge environment.
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PAN knowledge will be an advantage
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Beverage knowledge
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Strong Administrative Skills
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Experience in Purchasing, Stock Control Systems and Stocktakes.
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Stock Control Experience
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Hospitality and Service training experience.
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Code 8 Driver's License
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Salary & other package details:
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Monthly package: negotiable depending on experience and qualifications.
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Live-in position with meals on duty.
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Pension fund.
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Staff lodge nights.
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Work cycle - 21 days / 7 days off.
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Annual leave - 15 days.
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