Job Description

Job Summary
A Luxury Safari Game Lodge is looking for their next HOSPITALITY MANAGER
This role calls for a dynamic hospitality professional to lead guest experience operations at a luxury game lodge. With a strong focus on personalized service, beverage stock control, and team development, the Hospitality Manager ensures every guest feels genuinely welcomed and pampered. The position blends hands-on leadership with administrative precision, ideal for someone passionate about food, wine, and creating unforgettable safari moments.
Candidate Requirements:
Diploma in Hospitality or Lodge Management
3 - 5 years' experience in a 5-star boutique lodge or Big 5 reserve
Strong beverage knowledge
Proven administrative and stock control skills
Experience in purchasing, stock management systems, and conducting stocktakes
Hospitality and service training experience
Valid Code 8 Driver's License and own vehicle
Proficiency in stock control and beverage management
Basic accounting and analytical skills
High attention to detail and organizational ability
Computer literacy (PAN knowledge is a plus)
Candidate Responsibilities:
Deliver personalized, world-class guest interactions
Ensure smooth operation of all dining experiences: breakfast, lunch, high tea, dinner, bush dinners, and drink stops
Build rapport with guests and foster repeat visits
Lead the Guest Delight team with a focus on warmth, care, and attention to detail
Collaborate with food service teams to exceed expectations
Oversee beverage stock control systems and purchasing
Monitor stock levels, expiry dates, and reconcile usage vs sales
Manage storerooms, fridges, and cellar readiness
Conduct monthly stocktakes and meet sales targets
Handle weekly administration, invoices, and GRVs
Live-in position with meals, pension fund, and structured leave cycle (21 days on, 7 days off)
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