Job Description

This role calls for a dynamic hospitality professional to lead guest experience operations at a luxury game lodge. With a strong focus on personalized service, beverage stock control, and team development, the Hospitality Manager ensures every guest feels genuinely welcomed and pampered. The position blends hands-on leadership with administrative precision, ideal for someone passionate about food, wine, and creating unforgettable safari moments.
Candidate Requirements:

• Diploma in Hospitality or Lodge Management
• 3 5 years experience in a 5-star boutique lodge or Big 5 reserve
• Strong beverage knowledge
• Proven administrative and stock control skills
• Experience in purchasing, stock management systems, and conducting stocktakes
• Hospitality and service training experience
• Valid Code 8 Drivers License and own vehicle
• Proficiency in stock control and beverage management
• Basic accounting and analytical skills
• High attention to detail and organizational ability
• Computer literacy (PAN knowledge is a plus)

Candidate Responsibilities:

• Deliver personalized, world-class guest interactions
• Ensure smooth operation of all dining experiences: breakfast, lunch, high tea, dinner, bush dinners, and drink stops
• Build rapport with guests and foster repeat visits
• Lead the Guest Delight team with a focus on warmth, care, and attention to detail
• Collaborate with food service teams to exceed expectations
• Oversee beverage stock control systems and purchasing
• Monitor stock levels, expiry dates, and reconcile usage vs sales
• Manage storerooms, fridges, and cellar readiness
• Conduct monthly stocktakes and meet sales targets
• Handle weekly administration, invoices, and GRVs

Live-in position with meals, pension fund, and structured leave cycle (21 days on, 7 days off)