Job Description

Healthcare Patient Intake Coordinator (Remote)

Do you have a passion for helping others and ensuring patients receive the care they need without delay? Are you detail-oriented, collaborative, and energized by making a difference in people's lives? If so, NIVA Health welcomes you to join our mission-driven team as a Wound Care Intake Coordinator!

At NIVA Health, we are united by a shared purpose: helping people heal. Every day, we help patients live fuller, healthier lives with advanced wound care treatments. As a NIVA team member, you'll embody our Core Values--Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity--while supporting patients through every step of their care journey.

In This Role, You'll:

Coordinate patient care and services, ensuring a seamless flow of referrals and new admissions into all clinic locations. Conduct phone interviews with patients to gather essential details, confirm eligibility, assess needs, review demographics, living arrangements, and social support, and schedule initial visits. Accurately review medical records, insurance coverage, and related documentation to support patient eligibility and care planning. Collaborate with nurses, NPs, MDs, and other healthcare professionals to deliver patient-centered care. Clearly explain available services to patients and their families, setting expectations and ensuring understanding at every step. Arrange and schedule home visits, assessing patient progress and adjusting care plans as needed. Maintain accurate records using electronic medical systems, supporting billing processes and regulatory compliance. Foster professional relationships with referring agencies and community partners to support patient access to care. Contribute to quality improvement initiatives, participate in ongoing education sessions, and uphold professional standards. Act as a supportive, positive representative of NIVA Health--ensuring patient confidentiality and always treating others with discretion, diplomacy, and tact.

You're a Great Fit If You:

Have experience in clerical, intake, administrative, or healthcare settings (previous experience in Home Health or Hospice is a plus). Are comfortable using medical software and Microsoft Office tools (Word, Excel). Communicate clearly, compassionately, and professionally with patients, caregivers, and staff. Have strong organizational skills, can multitask, and thrive in a fast-paced, remote-work environment. Demonstrate critical thinking, strong problem-solving skills, and are motivated to find solutions and help patients access the care they deserve. Model NIVA Health's Core Values in your daily work and believe in providing patient-first, empathetic care.

Bonus Points If You:

Hold an Associate degree or higher. Have experience with electronic medical records (EMR) systems and coordinating with multidisciplinary healthcare teams. Are familiar with Medicare and Medicaid regulations.

Why Join NIVA Health?

At NIVA Health, you're more than part of a team - you're part of a mission. We support you with a positive, open-minded environment focused on holistic healing, teamwork, and growth. Your work here makes a tangible, lasting impact in the lives of patients every day.

Pay: $1,300 per month

Work schedule: US Timezone (East Coast)

Job Type: Full-time

Pay: Up to R22917,00 per month

Application Question(s):

What is your salary expectation per month ($)? Do you have experience working with medical insurance? Do you have experience in patient intake processes?
Work Location: Remote