Job Description

Posting Description:
Healthcare Consultant - Durban
Do you live in KZN? Extensive Healthcare consulting experience? We have an opportunity for you!
Aon South Africa is recruiting a Healthcare Consultant in our Employee Benefits department, based on a hybrid basis from our offices in Durban.
The role of a Healthcare Consultant is to handle, service and retain a portfolio of clients by applying company policies and procedures to deliver varied technical and professional activities. The Healthcare Consultant is the primary point of contact for clients, hence fulfilling a critical role in the life cycle of the client.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like

• Being the primary point of contact for clients
• Being responsible for client retention and growth of portfolio of clients
• Being responsible to ensure that all service level agreements and appointment letters are signed and current and in place
• Being responsible for developing healthcare related educational programs, conducting healthcare related training and conducting induction training.
• Ensuring that all administrative and regulatory matters relating to each client portfolio is up-to-date and in order.
• Being responsible for relevant reports and information and data to all internal and external stakeholders, including executive reports.
• Being responsible for dealing with all queries, ex gratia applications, disputes and information required by the client.
• Ensuring compliance with all regulatory requirements
• Responsible for benefit and cost comparisons as required and is able to review and make recommendations on subsidy modelling.
• Stays abreast of industry and legislative changes and is able to discuss implications for employers and employees.
• Being responsible for assisting more junior colleagues where applicable
• Being responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.

Skills and experience that will lead to success
Qualifications.

• A recognised matric qualification.
• An NQF 5 or equivalent qualification in healthcare/healthcare administration.
• A relevant bachelors degree from a reputable tertiary educational institution would be advantageous.
• Registration as a representative with the FSCA in terms of the FAIS act and CMS.
• Accreditation on 8 medical schemes, 3 Gap cover schemes and 3 occupational health products is required.

Knowledge

• A well-developed knowledge of principles and practices within a technical/professional discipline.
• The ability to analyse data from medical schemes and competently and objectively present the findings to clients.
• The ability to assist senior colleagues in respect of the wellness strategy of clients.
• A good knowledge of policy wordings.

Skills and Attributes.

• Well-developed analytical skills, i.e. problem-solving, potential problem analysis, decision analysis.
• Well-developed ability to work in and contribute to teams constructively.
• Well-developed spoken and written communication skills.
• Well-developed influencing and persuading skills.
• Well-developed interpersonal skills.
• Computer literacy in Excel and Word.

Experience.

• At least 3 to 5 years experience in a similar or related role.
• Extensive healthcare experience.
• A proven record of achievement as a consultant.

How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
Aon South Africa is rated a Level 1 Contributor to BBBEE.
#LI-AO1