Job Description

Posting Description:
Internal Healthcare Consultant
Ready for your next career move in Healthcare Consulting? Read on!!!
Aon South Africa is recruiting an Internal Healthcare Consultant in our Employee Benefits department based in Cape Town.
The role of the Internal Healthcare Consultant (support service admin) is to work closely with Health and Benefit consultants in servicing existing and prospective clients. The incumbent is also a primary point of contact for clients, applying company policies and procedures to provide varied technical and professional inputs in resolving issues that are generally similar of nature.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Responsibility for being the primary point of contact for clients.
Responsibility for member management.
Responsibility for resolving routine queries via inbound and outbound calls to and from the Aon Resolution Centre.
Responsible for providing retention support to healthcare benefit consultants.
Responsible for the preparation of the off lodging complaints with the CMS.
Responsible for investigation, negotiating and resolving greater acute care cases on behalf of clients.
Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.
Assisting in Aon Resolution Centre may be required for a period of up to 2 times per week or as required by Management.
Working closely with Health and Benefits Consultants in servicing existing and prospective clients with resolving of applications, requirements, queries and advice.
Skills and experience that will lead to success
Qualifications

• A recognised matric qualification
• An NQF5 or equivalent qualification in Healthcare/Healthcare administration
• A relevant bachelor's degree would be advantageous
• Registration as a representative with the FSCA in terms of the FAIS act and CMS
• Accreditation on 8 medical schemes, 3 GAP cover schemes and 2 occupational health products is required.

Knowledge:

• The ability to analyse data from medical schemes and competently and objectively.
• A good knowledge of policy wordings.
• A well-developed knowledge of principles and practices within a technical/professional discipline.
• The ability to analyse data from medical schemes and competently and objectively present the findings to clients.
• The ability to assist senior colleagues in respect of the wellness strategy of clients.
• A good knowledge of policy wordings.

Skills and Attributes

• Well-developed analytical skills, i.e. problem-solving, potential problem analysis, decision analysis.
• Well-developed ability to work in and contribute to teams constructively.
• Well-developed spoken and written communication skills.
• Well-developed influencing and persuading skills.
• Well-developed interpersonal skills.
• Computer literacy in Excel and Word.

Experience

• At least 2 - 5 years' experience in a similar or related role
• Extensive healthcare experience

How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email .
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