Health Servicing Consultant
Job Description
Company Description
About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa xe2x80x93 products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
The Kaelo Health Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy.
Manage incoming queries and outbound responses with:
- Members
- Service Providers
- Intermediaries
Provide product specific information
Assess and determine when there is an operational query
Identify and escalate priority issues
Manage and resolve customer complaints
Maintain client information
Complete administrative tasks
Qualifications
SPECIAL REQUIREMENTS PERSON DETAILS: WORK EXPERIENCE
REQUIRED
1 xe2x80x93 3 years working with Health insurance product Experience in the insurance space - PPR, TCF etc and an understanding of ombudsman processes as well as being in a position to deal with decisions from an equity, materiality and prejudice perspective
PREFERRED EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY, RE5
REQUIRED: Matric Certificate PREFERRED TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Knowledge of customer service practices and principles
Excellent listening, verbal and written communication skills
Ability to handle stressful situations appropriately
Proficient in Microsoft and Excel
Call centre systems and multi-tasking
PREFERRED
Additional Information
Accountability- Action orientated
- Collaborative
- Communication
- Business writing skills
- Manage complexity
- Problem solving skills
- Decision thinking
- Encourages engagement
- Resilient and adaptive
- Resourceful
- Demonstrates self-awareness
- Purpose driven
- Significance and values orientated
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Job Detail
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Job IdJD1288638
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng 2196, South Africa
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EducationNot mentioned