Job Description

Health Care Manager - Cape TownSalaryR600 000 - R660 000 per annumAn opportunity has become available for a Healthcare Manager at one of our retirement villages in Cape Town.The Healthcare Manager will be responsible for the daily operations of the facility, ensuring all administrative and customer service requirements are delivered efficiently and effectively.The Healthcare Manager will implement and oversee all clinical and nursing processes and liaise with the Multidisciplinary Team, medical professionals and families of residents. The Healthcare Manager also plays a pivotal role in the marketing of the facility to ensure full occupancy at all times.If you would like to work in a collaborative healthcare setting with a supportive team dynamic, this is the job for you.Specific duties include but is not limited to the following:Clinical Responsibilities:Serve as a mentor and provide guidance to shift leaders (registered nurses).Incident reporting and investigation.Competence assessments and mentoring of staff.Complete spot checks and discuss with Shift LeadersEnsure staff adhere to scope of practice and best practice regulationsLiaise with Management, Doctors, Occupational Therapist, Social worker and Dietician regarding any health/medical problems concerning residents when necessary.Attend monthly MDT meetings to discuss implement action plansInform the Management team of any situations concerning residentxe2x80x99s care that requires intervention or follow upReview care plans with the Shift Leader when necessary and if required refer any residents to the appropriate hospital or other facility.Administration and ReportingMonitor nursing/care documentation to maintain high standard of documentation to avoid risk resulting from poor documentationAttend and supervise the nursing handover procedure daily as per the policyPrepare weekly reports and submissions to ManagementMonitor and approve all requisitions via the Healthcare Administrator to Claremont officeEnsure that all policies and procedures are adhered toEnsure admission process is adhered to and that there is sufficient beds according to availability and diagnosisOversee that all documentation for admission are in orderSign off of resident evaluation form/review and escalate any concerns immediatelyInterview prospective residents and their families, obtain all relevant medical reports as per company procedureIdentify training needs and oversee the implementation of training programmesResident and Family InteractionCustomer service levels are continually monitored and managedEnsure both quality and efficient delivery of services at the facilityHave full knowledge and communicate types and levels of services offered within the facility (i.e. long term and/or subacute) to interested persons enquiring about the facilityInterface with families regularly and where support, assistance or decision making input is requiredResolve complaintsProvide effective education, advice and counselling to the resident about the matters relating to the facility, maintenance and/or staffBuild and manage relationships between the Health Professionals and the Company.Ensure the implementation of processes is conducive to customer satisfaction.Identify improvement areas and implement initiatives to ensure continued levels of customer service.Ensure sound operational practices aligned with the operating model of the Organisation.Risk Management and EmergenciesSupervise implementation of infection control procedures during any outbreak or suspected infection occurringMake recommendations on quality improvement interventions and process changes.Record and action any incidents that occur in the healthcare and village and report to it as per company procedureDo Health and Safety checks on auditor according to procedure as well attend any meetings if requiredSupervise fire drills and evacuation plansBe contactable by means of company cell phone and respond to emergenciesInform Legal Department at Claremont office of any possible conflicts and follow upImplement plans, prepare the facility and be present at all inspections (DOH and DSD)RequirementsQualifications - NQF Level 7 and higher would be highly advantageousClinical qualification would be an advantageRegistered with HPCSA or SANCExperience and KnowledgeProven management experienceExperience in a similar leadership positionExperience in a geriatrics environment advantageousPrevious hospital experience advantageousKnowledge of Dementia care, Frail care, palliative care, rehab, strokes advantageousSkills and Attributes:Excellent multitasking skillsStrong interpersonal skillsCritical thinking and problem-solving abilitiesDependabilityProactiveProfessional communicationManagerial skillsMaking sound decisionsComputer literateExcellent verbal and written communicationSpecific Requirements:Clear health recordClear criminal recordClear credit recordContactable referencesVaccinated with the covid19 vaccine or open to being vaccinatedAbility to work under pressure and lead a team, professional, focused, compassion for the elderly, be able to converse with people on different levels - staff, families, MDT and other professionals coming into the facility, ability to work independently and as part of a team.Working Hours - Normal working days are Monday to Friday, 07h00 to 17h00 with a 60-minute lunch break. As the manager of the facility, you are required to be available after hours to tend to emergenciesBenefits:Salary on offer from R 50,000 per month 20 days of annual leave and exposure to both internal and external training. Salaries are dependent on individual experience, knowledge, skills, and attributes.Job Type: Full-timeSalary: Up to R50,000.00 per monthAbility to commute/relocate:Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

JTJ Group