Job Description

Job Mission / Objective

Reporting to the Executive: Retail & Alliance Banking, the Head: Retail Banking role is responsible for the


development and management of the Retail Banking division of the Bank. The role will require


understanding the role of retail banking in the overall Bank strategy, envisaging of the Bank's retail


banking strategy and offering, developing the organisational structures and capabilities to execute and


deliver the results targeted.


The incumbent will therefore design the go-to-market plans, driving growth and performance, aligning


operational support and ensuring integrated commercial success. Ultimately responsible for the


achievement of business objectives and targets within Retail Banking to ensure that the Bank achieves


its overall objectives.

Business unit establishment and CVP

Creation of the Retail Banking business unit strategy, implementation plan and value propositions aligned to strategy. Employees of Embassies Diaspora Low income & middle income market Employee banking CVP Staff banking (Group) CVP Wealth banking CVP Distribution channel Digital strategy Communities Develop optimal sales product mix per segment

Market engagement

Engaging the market to align strategy to market needs, delivering an effective retail banking niche offering

Operational readiness

Developing the necessary processes, procedures, policies and structures to ensure operational go-live of the Retail Banking CVP within the approved timelines. Ensuring the retail banking product range effectiveness measured as a quantitative and qualitative review of the product offering of the bank including strategy, implementation milestones and effectiveness of the product range of the Bank. Develop and implement a strong retail risk management framework. Creation of an effective performance reporting capability (financial, risk, customer, people) that can be used to optimize overall retail delivery.

People management

Develop the proposed retail banking structure 5-year view. Develop the necessary relationships with stakeholders and partners in the business Staff management once appointed. Define and develop a service-based sales culture including customer service measures to monitor customer experience Define measurable business growth objectives and measures.

Business Planning/ Decision Making

Business unit value proposition formulation and implementation Business unit organization design Business unit budget and forecasts Business unit plan and strategy formulation

Policies and Procedures

Responsibility for all policies and procedures within area of responsibility

People Management

Management of all business resources directly and indirectly involved in the Retail Banking division. Strong partnering skills to directly and / or indirectly manage outputs from peers, colleagues, and business partners. Enhancing the corporate and leadership culture of the Bank through leading in line with the Bank's values and culture. Taking direct responsibility for fostering the growth of Access Bank talent by developing the staff under direct and indirect control through challenging work assignments, appropriate training interventions and opportunity creation for personal growth.

Requirements

Academic Knowledge:

Minimum of 3-year tertiary education, ideally a commerce related degree. Post graduate qualifications (business) would be advantageous

Work Experience:

Minimum of 15 years' banking experience. Minimum of 10 years' banking experience at a senior and executive management level in retail banking across a range of operational, project, customer-related and customer-facing disciplines.

Skills / Specialized Know How:

Strong leadership skills are essential Strong coordination skills Knowledge of banking industry, payments, and the South African payments system Strong relationship management and conflict management skills Negotiation skills are essential Strong financial and analytical skills

Competencies:

Ability to multi-task across multiple projects and relationships Ability to coordinate cross-disciplinary teams and activities Strong EQ and partnership management capabilities Diplomacy Negotiation skills Performance management abilities Strong service ethic Business development skills Strong communication skills are essential Highly numerate and analytical

All appointments will be made in line with Access Bank's Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties

Candidates who apply and do not hear from HR within 30 days of the closing date may assume that their application was not successful, and we thank you for applying.

Benefits

Medical Aid Provident Fund Group Life Cover Income Disability Cover Funeral Cover * Training & Development