Job Description

Key Performance Areas Task/Responsibilities Game Drives

• Guiding guests on game drive in an open game drive vehicle.
• Hosting of guests between game drives.
• Time Management xe2x80x93 being on time for daily duties.
• If any changes need to be made regarding game drives, the ranger must get permission from the head ranger and inform him/her of the exact changes
• Any duties/tasks done outside game drives; the head ranger needs to be advised hereof.
• Game Drive vehicles are not to be driven unnecessarily.
• Game Drive vehicles are not to be driven without permission from the head ranger.
• All game drive vehicle keys are to be returned to the head ranger, after game drive.
• Afternoon game drive commences, guests that are MIA are to be looked for.
• Morning game drives: guests MIA are to be left alone and at peace.
• Do not convoy xe2x80x93 drive different routes.
• No off roading in the reserve to get better sightings of game.
• Game drive vehicle rules are to be always obeyed.

• Game drives are to be a memorable African experience for guests. Guests are to be educated on the importance of wildlife heritage and the protection thereof.
• Morning game drive: Tea, coffee, and snacks to be provided to guests before game drive.
• Game drive blankets to be taken to laundry after every morning drive.
• Game drive vehicles to be washed and sanitised before every drive.

Guests

• Listen to guests
• Always talk to guests in a calm, collective manner.
• Answer guestsxe2x80x99 questions as best as possible.
• Do not argue with guests.
• Guest happiness comes first.
• Guest safety comes first. Guests are not to be exposed to any situation that may place their lives in danger or make them feel uncomfortable.
• Always give feedback with regards to guestxe2x80x99s experience, to the Head Ranger or General Manager
• Pronouncing and using guestxe2x80x99s names when addressing the appropriate guest
• Communicate with guests and handle any problems that may occur

Protection of Eco-system

• Range the bushveld and protect every aspect that may affect the sensitive balance of a self-sufficient eco-system.
• Educate others about the importance of protecting the eco-system.
• No driving around water puddles.
• Obey roads that are closed off with rocks.
• Do not drive pipe-line roads.
• Report any broken water pipes to the Reserve Manager or Head Ranger.
• Bush encroachment and fence maintenance

Standard Requirements

• Maintain a neat, well-groomed appearance, be hygienic.
• Wear a clean, ironed uniform and a nametag.
• Dress accordingly xe2x80x93 same department, same uniform.
• Respect his/her General Manager and be always a good team player.
• Assist in all departments where help in needed.

Admin

• Vehicle maintenance report to be done monthly.
• Blanket Stock Take Monthly
• Water Requisitions
• Ranger off days to be sent to the General Manager weekly.
• E-bike management

Karoo Star Experience

• Taking guests to viewing tower (change in location will be noted in advance)
• Talking about star constellations
• Talking about Inverdoorn History
• Taking with hot chocolate

Ad-hoc duties

• Rooming of guests xe2x80x93 explaining the layout of the appropriate room; the amenities in the room; time of game drives.
• Housekeeping duties xe2x80x93 ensuring rooms are checked and ready; checking for dust; checking welcome cards
• Kitchen and F&B xe2x80x93 helping the chef with service; waitering/waitressing
• E-bike tours xe2x80x93 following e-bike safety procedures; 90kg and less to ride e-bikes; only experienced bike riders; no short guests
• Anti-Poaching Patrols