Job Description

Assistant GM | Maasai Mara | Luxury Tented Camp Are you passionate about delivering unforgettable safari experiences in one of Africa's most iconic destinations? We are seeking a dynamic and experienced ASSISTANT GM to join the team at a prestigious tented camp located in the captivating Maasai Mara, Kenya. KEY OUTPUTS: Managerial:

• Assist the General Manager in the overall responsibility for the effective management on all levels at the Camp.
• Take over full responsibility once General Manager is on leave
• Assist to ensure the lodges and brand are taken to the next level of service standards and edge the product and meet expectations on guest feedback
• Assist in the overall responsibility for creating an environment of learning and development within the companyxe2x80x99s values and accountability of individuals.

Financial:

• Take responsibility in assisting the General Manager in creating and management of lodge budgets
• Work closely with the Lodge accountant to achieve budgets
• Responsible for operational strategizing and sourcing of the Companyxe2x80x99s standardised items and close assistance in operational orders and decision making.
• Assist in Capex structuring, planning and implementing
• Project managing of Capex and financial projects where needed
• Overall creative innovation for cost control and saving initiatives to stay within budget
• Assist in implementing of cost controls in collaboration with the Lodge Accountant.

Operational:

• Assist the General Manager in the overall Day to Day Management of all areas
• Daily meeting with Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting, guest and staff delight
• Work closely with the Lodge Maintenance team to oversee and implement all maintenance projects and deliver maintenance standards.
• Direct responsibility to create new guest delights and ensure the team is performing within Companyxe2x80x99s standards to deliver an extraordinary guest experience.
• Upkeep of Best Operation Practices (BOPs), styling guides and daily communication with operations managers on guest & service details.
• Assist in working with Human Resources in the lodge, ensuring labour relations, leave and medical funds are managed correctly
• Assist in working with Executive chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored
• Assist in working with Head Ranger to make sure standards of guiding standards are met
• Assist in working with Management Teams of both camps to strategize outputs of all Head of Departments to ensure the Lodge and Service standards are maintained at all times
• Overall responsibility for social media

SKILLS REQUIRED:

• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
• Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
• Lateral thinking ability
• Initiative
• Must be able to cope under pressure to meet guests needs
• Good interpersonal skills and communication with staff and guests
• Attention to detail Diligence and self-motivation to meet deadlines
• Willingness/ability to share information and teach and inspire others
• Computer and financial skills

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• Previous management experience in an operation with more than 40 beds.
• At least 3 years management experience in East Africa

Salary package

• Market related basic salary
• Live in
• All additional benefits will be discussed with shortlisted candidates during the interview

To apply for Assistant GM | Maasai Mara | Luxury Tented Camp, please send your up to date CV in WORD document, with recent photo, relevant qualifications and training certificates and contactable references. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED. Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job! www.recruitforafrica.com Disclaimer Personal information received from applicants will only be processed for the purposes obtained as disclosed in our privacy policy. By applying for this job, you accept that we can process your personal information as specified and you agree to our privacy policy found on Recruit for Africa website. Recruit for Africa (Pty) Ltd has safeguards in place to ensure the confidentiality of this personal information. Recruit for Africa will only send emails from @recruitforafrica.com domain and will never ask job seekers to pay recruitment, visa or any travel fees into our account.