Job Description

As Head of Project Management Office, you'll lead the strategic engine driving change and delivery across the business. This role is about more than managing projects -- it's about shaping how we execute, innovate, and grow. You'll oversee a multidisciplinary team, embed Agile ways of working, and align high-impact initiatives with business goals. If you thrive on complexity, collaboration, and driving real results, this is your opportunity to lead transformation at scale.



At

GBS Holdings

, we don't just embrace change -- we engineer it. As a dynamic, fast-scaling organisation with innovation in our DNA, we're building the future of business solutions from the ground up. If you thrive on complexity, collaboration, and driving real results, this is your opportunity to lead transformation at scale.



You'll be responsible for overseeing a wide range of critical functions, including:

PMO Leadership & Strategy

Lead and manage a team of 15+ staff including project managers, business analysts, system analysts, administrators, and solution designers. Define, shape, and evolve PMO roles and responsibilities to align with delivery methodologies and business needs. Develop and maintain PMO frameworks, governance, and strategic delivery plans that support business objectives and operational efficiency.

Agile Delivery & Project Execution

Champion Agile delivery practices including daily stand-ups, sprint planning, retrospectives, and quarterly planning cycles. Drive end-to-end project execution, from initiation to closure, ensuring alignment with enterprise change programs and long-term objectives.

Stakeholder & Business Unit Engagement

Act as a key liaison with business unit heads, product owners, and senior executives to prioritize initiatives and manage stakeholder expectations. Facilitate cross-functional collaboration to align delivery with business needs, mitigate risks, and resolve escalations.

Vendor & Partner Management

Oversee third-party development partners and vendors delivering core systems, digital channels, and mobile solutions. Lead vendor evaluation, onboarding, and performance tracking. Define and manage Service Level Agreements (SLAs) to ensure service quality.

Capacity & Resource Management

Plan and manage PMO capacity, including workforce planning, recruitment, and resource utilization across both BAU and transformation initiatives. Lead performance management, mentoring, and skills development initiatives within the PMO team.

Strategic Planning & Reporting

Drive strategic planning for priority change programmes, ensuring alignment with corporate objectives and executive direction. Prepare and present high-quality reports and performance insights to senior leadership, including project health, capacity, and budget updates.

Budget & Financial Governance

Set and manage PMO budgets, track expenditures, and ensure cost-effective use of resources. Approve costs in line with departmental budgets while balancing delivery priorities and efficiency.

Process Improvement & Change Enablement

Drive process optimization and embed best practices to increase delivery efficiency and business agility. Lead gap analyses and partner with L&D to close capability gaps through targeted upskilling and professional development programmes.

Required Qualifications & Experience

At least

10 years' experience

managing complex project portfolios in financial services or medical insurance sectors

5 years people leadership experience

within project delivery environments. Bachelor's degree in Technology, Information Systems, or related discipline. Methodology training or certifications in Agile (SAFe, Scrum), Lean Six Sigma, COBIT, or Kanban. Proficient in Atlassian suite (JIRA, Confluence) and other project delivery tools. Strong commercial acumen, with experience in budget ownership and vendor management

Key Competencies

Strategic leadership and enterprise-level thinking Agile project governance and scaling delivery frameworks Stakeholder influence and executive communication Budgeting, capacity planning, and financial oversight Vendor relationship and contract management High-performance team development and coaching Change agility and prioritization of competing initiatives

Personal Attributes

Acts as a center of energy, cohesion, and accountability within the PMO Inspires high performance through coaching, recognition, and team empowerment Thrives in fast-paced, high-change environments with multiple initiatives in flight Professional, ethical, and transparent communicator Deeply committed to continuous learning, operational excellence, and staff development

Ready to Make a Difference?

If you're excited to lead and innovate in the world of project delivery and strategic transformation, we encourage you to apply and help shape the future of our organization through your leadership in the PMO.

We are an equal opportunity employer and welcome applications from all qualified candidates. Only those meeting the criteria will be contacted. If you haven't heard from us within 14 working days of the closing date, please consider your application unsuccessful. We wish you the best in your future endeavors.