Job Description

As Head of Project Management Office, youll lead the strategic engine driving change and delivery across the business. This role is about more than managing projects its about shaping how we execute, innovate, and grow. Youll oversee a multidisciplinary team, embed Agile ways of working, and align high-impact initiatives with business goals. If you thrive on complexity, collaboration, and driving real results, this is your opportunity to lead transformation at scale.
At GBS Holdings, we dont just embrace change we engineer it. As a dynamic, fast-scaling organisation with innovation in our DNA, were building the future of business solutions from the ground up. If you thrive on complexity, collaboration, and driving real results, this is your opportunity to lead transformation at scale.
Youll be responsible for overseeing a wide range of critical functions, including:
PMO Leadership & Strategy
Lead and manage a team of 15+ staff including project managers, business analysts, system analysts, administrators, and solution designers.
Define, shape, and evolve PMO roles and responsibilities to align with delivery methodologies and business needs.
Develop and maintain PMO frameworks, governance, and strategic delivery plans that support business objectives and operational efficiency.
Agile Delivery & Project Execution
Champion Agile delivery practices including daily stand-ups, sprint planning, retrospectives, and quarterly planning cycles.
Drive end-to-end project execution, from initiation to closure, ensuring alignment with enterprise change programs and long-term objectives.
Stakeholder & Business Unit Engagement
Act as a key liaison with business unit heads, product owners, and senior executives to prioritize initiatives and manage stakeholder expectations.
Facilitate cross-functional collaboration to align delivery with business needs, mitigate risks, and resolve escalations.
Vendor & Partner Management
Oversee third-party development partners and vendors delivering core systems, digital channels, and mobile solutions.
Lead vendor evaluation, onboarding, and performance tracking. Define and manage Service Level Agreements (SLAs) to ensure service quality.
Capacity & Resource Management
Plan and manage PMO capacity, including workforce planning, recruitment, and resource utilization across both BAU and transformation initiatives.
Lead performance management, mentoring, and skills development initiatives within the PMO team.
Strategic Planning & Reporting
Drive strategic planning for priority change programmes, ensuring alignment with corporate objectives and executive direction.
Prepare and present high-quality reports and performance insights to senior leadership, including project health, capacity, and budget updates.
Budget & Financial Governance
Set and manage PMO budgets, track expenditures, and ensure cost-effective use of resources.
Approve costs in line with departmental budgets while balancing delivery priorities and efficiency.
Process Improvement & Change Enablement
Drive process optimization and embed best practices to increase delivery efficiency and business agility.
Lead gap analyses and partner with L&D to close capability gaps through targeted upskilling and professional development programmes.
Required Qualifications & Experience
At least 10 years experience managing complex project portfolios in financial services or medical insurance sectors
5 years people leadership experience within project delivery environments.
Bachelors degree in Technology, Information Systems, or related discipline.
Methodology training or certifications in Agile (SAFe, Scrum), Lean Six Sigma, COBIT, or Kanban.
Proficient in Atlassian suite (JIRA, Confluence) and other project delivery tools.
Strong commercial acumen, with experience in budget ownership and vendor management
Key Competencies
Strategic leadership and enterprise-level thinking
Agile project governance and scaling delivery frameworks
Stakeholder influence and executive communication
Budgeting, capacity planning, and financial oversight
Vendor relationship and contract management
High-performance team development and coaching
Change agility and prioritization of competing initiatives
Personal Attributes
Acts as a center of energy, cohesion, and accountability within the PMO
Inspires high performance through coaching, recognition, and team empowerment
Thrives in fast-paced, high-change environments with multiple initiatives in flight
Professional, ethical, and transparent communicator
Deeply committed to continuous learning, operational excellence, and staff development
Ready to Make a Difference?
If youre excited to lead and innovate in the world of project delivery and strategic transformation, we encourage you to apply and help shape the future of our organization through your leadership in the PMO.
We are an equal opportunity employer and welcome applications from all qualified candidates. Only those meeting the criteria will be contacted. If you havent heard from us within 14 working days of the closing date, please consider your application unsuccessful. We wish you the best in your future endeavors.