Job Description

Our Client is a performance marketing agency for hospitality, leisure, and experience-led brands. They don't just run ads. They bring a holistic and consultative approach to client accounts, reviewing their customer journey and acting as a growth partner -- helping them break records and achieve their goals. They are a driven, detail-obsessed, and serious about results -- but human in how they communicate and collaborate.


If you're someone who leads with clarity, cares about client relationships, and thrives in fast-moving environments, you'll fit right in. This is a senior leadership role. You'll be the strategic brain, the stabilising voice, and the performance guardian across the agency -- steering account managers, supporting clients, and ensuring we deliver excellence every single week.

Responsibilities

Lead performance, communication, and client success across active accounts. Manage a team of 8 account managers, ensuring structure, clarity and high delivery standards. Be included in all client conversational channels and email threads, providing senior leadership and support. Attend all bi-weekly client calls alongside account managers. Provide proactive check-ins with clients multiple times per week. Oversee strategy, campaign direction, and creative recommendations. Troubleshoot performance dips and create clear action plans. Support account managers with testing, optimisation and creative ideation. Ensure weekly reporting is on-time, narrative-driven, and valuable to clients. Jump into ad accounts when needed (emergencies, escalations, holiday cover). Hold weekly 1:1s with account managers and lead a weekly team performance call. Join regular sync calls with the Founder for alignment, leadership and planning.

What You Bring

5+ years experience managing paid media campaigns (Meta, TikTok, Google). Proven ability to lead teams and develop talent. Senior-level communication skills -- clear, confident and client-facing. Strategic thinker with creative instincts and strong problem-solving ability. Experience working in fast-paced agency environments. Ability to turn data into insights, and insights into action. Warmth, emotional intelligence, and a human-first approach. Calm under pressure and proactive when things change fast. Highly organised, structured and reliable.

Flexibility, Autonomy & Working Style

Primary working hours: UK office hours (10am-6pm). Because we work with hospitality, leisure, events and global clients, occasional out-of-hours communication is expected. We don't expect you to live in Slack 24/7 -- only to respond professionally when it genuinely matters. In return: autonomy, flexibility and trust -- just ensure performance is strong, clients are happy and account managers are thriving.

What We Offer

Competitive payment terms (based on experience). Fully remote with flexible hours (must be available for required calls). Work with some of the most exciting hospitality & leisure brands in the World. A high-performance, supportive team that values results and innovation. Ongoing training, growth, and the freedom to bring your ideas to life. * A role where your leadership genuinely shapes the agency.