Job Description

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Job Overview

Application Deadline:

5 November 2025

Job Location:

Johannesburg, Gauteng

Job Title:

Head of IT Operations

Salary Offer:

R40,000 - R60,000

Education Level:

Diploma

Job Level:

Management

Minimum Experience:

8 - 10 Years

Head of IT Operations job vacancy in Johannesburg.

The Head of IT Operations is a senior leadership role responsible for the efficient delivery, stability, and scalability of the organization's IT systems, infrastructure, and support services.



This role focuses on day-to-day operational excellence, vendor management, platform optimization, and service delivery, while aligning IT operations with business objectives.



The ideal candidate combines hands-on technical knowledge with strong leadership and process management skills, ensuring IT services are reliable, secure, and continuously improving.



Salary: R40 000 - R60 000 per month.

Key Responsibilities:

IT Operations & Infrastructure + Lead the management, monitoring, and optimization of IT infrastructure and hosted environments.
+ Oversee day-to-day IT service delivery, ensuring high system availability, performance, and resilience.
+ Implement best practices for incident, change, and problem management.
+ Develop, document, and enforce Standard Operating Procedures (SOPs) across IT operations.
+ Ensure all IT operations are compliant with security, regulatory, and governance standards.
Service Delivery & Support + Provide oversight and direction to IT support teams, ensuring SLA adherence and customer satisfaction.
+ Act as the escalation point for critical incidents and system issues.
+ Drive root cause analysis, continuous improvement, and preventative maintenance practices.
+ Develop training programs to upskill support staff and standardize service quality.
Vendor & Platform Management + Manage multi-vendor platforms including Microsoft, Silicon Sky, Sophos, N-able, Cambium, Unifi, and Grandstream.
+ Oversee supplier relationships, contracts, escalations, and service reconciliations.
+ Ensure effective implementation, administration, and lifecycle management of platforms and services.
+ Negotiate pricing, licensing, and service agreements to ensure cost efficiency and value.
Internal Systems & Tools + Administer internal systems including Kaseya Autotask, VSAX, Quote Manager, and CloudQuote.
+ Oversee IT operations tooling and automation initiatives to drive efficiency.
+ Provide technical advisory support for internal projects and cross-functional initiatives.
+ Support marketing and PR teams with technical input for campaigns and proposals.
Security & Risk Management + Ensure operational compliance with security frameworks and policies.
+ Oversee endpoint, network, and cloud security operations.
+ Lead business continuity, disaster recovery, and contingency planning.
+ Partner with senior leadership to assess risks and implement mitigation strategies.

Requirements:

Bachelor's or Master's degree in Computer Science, Information Technology, or related field. 8-10 years of progressive experience in IT operations, infrastructure, or service delivery leadership. Proven track record of managing IT support teams, multi-vendor platforms, and vendor relationships. Strong background in cloud services, SaaS platforms, security systems, and enterprise networking. Hands-on experience with operational frameworks (ITIL, ISO standards preferred).

Key Skills & Competencies:

Strong leadership with the ability to manage teams, vendors, and stakeholders. Deep knowledge of IT operations management, monitoring, and automation tools. Excellent problem-solving, analytical, and decision-making abilities. Strong understanding of incident, problem, and change management best practices. Effective communicator with the ability to translate technical operations into business outcomes. Risk-focused mindset with experience in disaster recovery and business continuity planning.

Desirable Certifications:

ITIL Foundation or higher Microsoft Certified: Azure Administrator / M365 Enterprise Administrator Sophos Certified Engineer Kaseya and N-able platform certifications * Networking certifications (CCNA, CompTIA Network+, etc.)