Job Description

Job Summary
Are you a strategic leader with a flair for impeccable standards and team empowerment? We're looking for a Head of Housekeeping to oversee the full operations of a high-end housekeeping department within one of Cape Town's most prestigious hotels, nestled in the heart of Newlands.
This is not your average housekeeping job. You'll be managing a large team, driving service excellence, ensuring operational precision, and delivering a seamless guest experience in a luxury environment.
Please kindly forward your CV to for consideration, or please apply here directly.
Key Responsibilities:
Lead and manage the entire housekeeping department with vision and authority.
Ensure the timely delivery of pristine, guest-ready rooms that meet 4-star standards.
Oversee daily room inspections and quality control through your supervisory team.
Continuously upskill staff through training on service, hygiene, SOPs, and guest interaction.
Handle full staff processes: recruitment, performance management, grooming, training, and disciplinary procedures.
Drive operational efficiency: workforce planning, cost management, stock control, and administration.
Requirements:
Matric, plus a recognised qualification in Hospitality, Housekeeping Operations or Hotel Management.
Minimum 3 years' experience in a similar senior role at an upmarket, high-traffic hotel.
Strong command of systems like MS 365 and Opera.
Proven experience managing large teams and dynamic rosters.
Comfortable working shifts and leading by example.
Own transport is a plus.
Competencies They Value:
Exceptional attention to detail and quality
Ability to lead with integrity and confidence
Results-driven mindset
Effective team-building and communication
Initiative and forward-thinking
On Offer: In return for your dedication and commitment:

• An empowering work environment that fosters growth and development.
• A competitive remuneration package, including medical aid and retirement benefits.
• 21 working days of leave per annum.
• Additional company benefits.
• Ample training and development opportunities to enhance your career.

O'Brien Recruitment
Recruiter