Job Description

Job Details and Specialist Recruiter

Title: Head:

Early-Stage Collections

Requisition:

143272

Location:

Sandton

Closing Date:

09 January 2026

Specialist Recruiter:

William Mtsweni
Job Family
Credit
Career Stream
Credit Collections
Leadership Pipeline
Manage Managers

Job Purpose

To design and execute a strategy in an endeavour to mitigate non-performing loan losses through rehabilitation, litigation, liquidation and asset disposal in the shortest possible time and acceptable cost across the entire product dimension. To lead a team to collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions.

Job Responsibilities

Manage impairments by way of process execution; asset management, valuation and disposal and recovery optimisation Optimise resources and minimise cost by proactive management of all resources (internal and external) Ensure adequate portfolio oversight to timeous action appropriate strategy in the mitigation of losses through the continuous involvement in all recovery initiatives Manage and maintain mutually beneficial relationships with external vendors by frequent interactions of agreed delivery expectations and standards Ensure continuous interaction with applicable regional and head office counterparts through physical and media interaction aimed at assisting with strategic direction and appropriate reporting Keep abreast of micro and macro influences that may impact on the successful execution of departmental goals and ensure continuous team communication and strategic direction to mitigate same Foster cross-cluster relations with appropriate and relevant peers aimed at harvesting best of breed benefits through cross-collaboration in common strategies and synergies Ensure optimised strategic execution by managing the statutory and regulatory recovery processes of litigation, liquidation, rehabilitation and asset disposal and management Execute sound financial processes through the continuous assessment of litigant values and consequential impairment requirements and capital allocations Inculcate adequate system utilisation and application in support of strategy execution and productivity optimisation through continuous systems application and training Identify and execute adequate reporting frameworks and audiences to ensure comprehensive performance reporting and strategic projection through formal and informal reporting channels. Execute defined processes in a responsible manner as to minimise risks associated with the strategic intent including but not limited to operational, reputational, financial and legal risks through a robust risk and compliance philosophy Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these. Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.. Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives. Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy). Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created. Deliver a world class service through others by ensuring a client centric culture through required interventions. Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes. Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees Preferred Qualification
LLB, AIPSA Diploma or Diploma in Risk. Minimum Experience Level
5-10 years related experience in a collections and recoveries or risk management environment which includes a leadership role.

Technical / Professional Knowledge

Business administration and management Communication Strategies Financial Accounting Principles Governance, Risk and Controls Organisational behaviour theory Principles of project management Relevant regulatory knowledge Stakeholder management Strategic planning Management information and reporting principles, tools and mechanisms Behavioural Competencies
Decision Making Building partnerships Driving for Results Guiding Team Success Communication Planning and Organizing
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Please contact the Nedbank Recruiting Team at +27 860 555 566