Job Description

THE SPITZ GROUP consists of the following brands SPITZ, GANT, KURT GEIGER, GREEN CROSS & GX&Co. Each of these brands add to what makes The Spitz Group a unique business to work for and creates career opportunities to work with some of the top premium brands in South Africa.

Green Cross & GX&Co:

Green Cross was founded in 1975 by Karl and Hildegard Zeppel. As a leading premium footwear brand, targeting discerning consumers who are looking for comfort, quality and classic styling. GREEN CROSS, now also trading under the GX&CO., continues creating career opportunities for talented and passionate individuals who wish to contribute significantly to the success of this dynamic business.

Main Purpose:

To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level. Manage a store so that the brand integrity and profitability are upheld, by ensuring our discerning customers are consistently delighted.

Line Manager: Regional Manager

Subordinates: All Flexi timers and permanent staff within the store

Job Specification

Key Performance Areas:

• To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business.
• To manage and control the financial aspects of running the store to ensure store profitability.
• To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
• To ensure proper stock management and control to minimise loss and to ensure product availability.
• To deliver the best customer service to ensure the best customer experience.
• To build excellent relationships with all relevant service providers (internal and external)
• To manage human resources effectively by recruiting, planning and administrating payroll properly
• To inspire, motivate, develop and hold people accountable appropriately.

• Minimum of 5 years' Store Management experience
• Minimum of 8 years' Retail experience
• Experience in working in a large retail store with a turnover of more than R 8 million per annum

• Complete Matric/Grade 12
• Tertiary Retail Qualification will be to your advantage

• Knowledge of relevant Industrial Relations (IR) Law
• To discipline staff and initiate enquiries
• Understanding of profit and loss (income) statements
• Good understanding of the retail environment and brands
• Administration and stock management
• Conflict management
• Time management
• Customer service skills
• Leadership skills

• Delivering results and meeting customer expectations
• Follow instructions and procedures
• Leading and supervising
• Achieving personal work goals and objectives
• Adhering to principles and values
• Working with people
• Planning and organising
• Coping with pressure and setbacks
• Persuading and influencing
• Deciding and initiating action
• Adapting and responding to change
• Presenting and communicating information

Spitz