Guest Services Liaison
Durban, KwaZulu-Natal, South Africa
Job Description
- Serve as the main point of contact for guests, addressing inquiries, requests, and concerns promptly
- Ensure a seamless and memorable guest experience by coordinating services and resolving issues efficiently
- Assist guests with reservations, check-ins, check-outs, and special requests
- Communicate guest needs to relevant departments, such as housekeeping, maintenance, or food & beverage
- Provide information about hotel facilities, services, local attractions, and transportation options
- Handle guest complaints professionally, escalating issues when necessary
- Monitor guest satisfaction and follow up to ensure concerns are addressed
- Maintain accurate records of guest interactions and preferences
- Coordinate VIP or special guest arrangements to enhance the overall experience
- Support hotel management with reports on guest feedback, service trends, and operational improvements
A well-established hotel offering a welcoming and comfortable environment for both leisure and business travelers. The property prides itself on exceptional guest service, modern facilities, and a professional team dedicated to creating memorable experiences.
Skills Required
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Job Detail
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Job IdJD1506548
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned