Job Description

Closing Date: 2025-10-16
Job Type: Contract
Job Level: Skilled
Experience: Between 1 - 3 Years
EE/AA: No
Summary
Guest Relations Officer (Fixed Term 6 Months) - Luxury Lodge - Stellenbosch South Africa
Our client, a luxury lodge in Stellenbosch, South Africa is seeking a Guest Relations Officer on a fixed-term contract of 6 months. This junior role is critical to ensuring guests have a seamless arrival-to-departure experience.
Description
As Guest Relations Officer, you will be the face of the lodge for arriving guests, managing check-in/check-out, guest itineraries, bookings, and transfers. You'll update guest profiles, handle guest queries and feedback, liaise with reservations, housekeeping, spa, restaurant, and other departments to ensure guest needs are met.
Your role will encompass preparing welcome documentation, assisting with restaurant bookings, managing call logs, executing night-audit handovers, and helping with guest services as required. Attention to detail, strong communication, and warm hospitality are essential.
This 6 month fixed-term position offers immersive experience in high-end guest service, with room to build skills in guest relations, administration, and multi-department coordination.
Compensation & Benefits:

• Contract: 6 months fixed-term
• Cost-to-company basis

Minimum Requirements

• Hospitality diploma or certificate, plus Grade 12
• 2-3 years' experience in guest relations or front office roles in luxury hospitality
• Strong administrative and computer skills; good communication both in person and on phone
• Well-presented, friendly, professional, with excellent service orientation
• Attention to detail, reliability, and ability to manage several tasks

Skills Required