Job Description

We seek a highly motivated and inspired individual who lives for offering 5 star service to our clients to join our CTHA Team . This position requires someone who is hardworking and goal orientated who is willing to go above and beyond. Only candidates with strong experience in the Hospitality industry will be considered.

The Guest Assistant is responsible for all guest services and administration of all Guest Service Related tasks for our Guest Relations Manager on her off days (2 days a week - 4 hours a day)

Requirements:

Matric Min 2 Years Guest Relations experience Hands on Problem Solving approach and the ability to remain calm and work effectively under pressure High level of computer literacy (MS Office - Outlook, Word & Excel) - We work 95% of the time from a computer software system, so your IT skills needs to be above average Customer service driven with outstanding communication and active listening skills Friendly, courteous and service-orientated Ability to work as part of a team, as well as independently Effective communication with staff as well as Guests and Clients Honest and trustworthy beyond approach Quick learner with great attention to detail and strong administrative skills Presentable/Professional appearance and well spoken Strong verbal and written communication skills - exceptional telephone etiquette and mannerisms a must Team Player who leads by example Proactive in approach Interpersonal skills Leadership skills Be Fluent in English and proficient in Afrikaans Be flexible and able to cope with a variety of different tasks You will be required to work some weekends and after hours Must have your own vehicle Must have at least a minimum of 2 years in the hospitality industry
Responsibilities:

Managing guests' experiences and ensuring guests have a 5 star stay Handling complaints as they arise and actively try to resolve guest complaints, where possible, exercise judgement and escalate it to the manager Administrative Work - mostly web-based Reviews Welcome guest to their stay by means of Meet & Greet
This is a challenging job that will reward people who are self-motivated and hardworking

Job Types: Part-time, Permanent

Pay: R500,00 per week

Expected hours: 8 per week

Application Question(s):

A drivers license is essential for this position. Please confirm you have a valid license and have been driving for more than 2 years? Also do you have your own vehicle to Meet & Greet the guests?
Application Deadline: 2025/06/11
Expected Start Date: 2025/06/15