Job Description

A leading tourism company in the heart of

Franschhoek

is seeking a motivated and service-oriented

Guest Experience & Operations Supervisor

to join our team. This dynamic role blends

guest relations, tour coordination, and operational oversight

, making it ideal for individuals passionate about hospitality with a strong eye for detail and smooth service delivery.

Key Responsibilities

Guest Relations & Visitor Experience

Welcome guests warmly and provide exceptional service throughout their journey. Engage confidently with individuals and groups from diverse backgrounds. Handle guest challenges with professionalism, empathy, and discretion. Maintain composure in high-pressure situations while ensuring guest satisfaction. Support and guide visitors across all service areas.

Service & Tour Coordination

Oversee the daily flow of scheduled tours, transport logistics, and service operations. Liaise with wine estates and partners to ensure seamless guest experiences. Maintain strong product knowledge to provide accurate information and recommendations. Manage on-the-day service delivery and report feedback to management. Assist in planning and scheduling tours in line with operational capacity.

Operations & Yard Control

Supervise the readiness and movement of vehicles and equipment in the yard. Monitor yard safety, organization, and cleanliness, ensuring compliance with standards. Work closely with the control room and logistics teams to ensure punctual operations. Report maintenance issues or irregularities promptly.

Requirements

Based in Franschhoek, Paarl, or Stellenbosch area (or able to commute reliably). Valid driver's licence and own transport. Fluent in

English and Afrikaans

. Matric certificate required. Previous experience in

tourism, hospitality, logistics, or guest relations

. Strong verbal communication and conflict management skills. Passionate about service excellence and the tourism industry. Flexible to work weekends, public holidays, and extended hours.

Application Instructions

To apply, please submit:

Updated CV Recent photograph Matric certificate Relevant qualifications Contactable references (must be current)
Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Ability to commute/relocate:

Franschhoek, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer Service: 3 years (Required) Site Supervision: 3 years (Required)
Work Location: In person